Regional Eyecare Associates is an optometric practice that focuses on specialized eye care for our patients. Our motto is “We Serve. You’ll See”. We strive to create an environment where our patients and staff feel comfortable and respected. Customer service is extremely important and is what drives the mission of our practice.

A front desk associate or “medical receptionist” of Regional Eyecare Associates encompasses the responsibilities of a variety of different job titles. These may include but are not limited to scheduling patient appointments, answering phone calls, prepping insurance and directing overall flow of the office. Those in this position report to their individual store manager.

Location: Wentzville

Status: Full Time

FLSA Status: Non-Exempt (hourly)

Essential Duties and Responsibilities:

Oversee office flow of patients and delegate the technicians and opticians to keep the doctor on time

Schedule appointments (online/phone/in person) in appropriate slots

Understand basic eye anatomy/knowledge

Work in a fast paced environment

Take contact lens sales and quote prices with and without insurance

Fax/Email patient information through a secure database in a timely manner

Pull insurance authorizations for patients in the office (sales & appointments)

Understand the difference between medical and vision insurances

Prepare and update daily patient schedules accurately (insurance, paperwork)

Perform related duties as assigned by supervisor

Work as a team with fellow employees to provide great customer service and a positive work environment

Requirements

Specific Skills Required:

Ability to multitask while working quickly and effectively

Attention to detail

Professional, courteous and friendly demeanor when interacting with patients, both in person and on the phone

Excellent interpersonal communication to work as a team with other members of the organization and with patients

Basic computer, copier, printer skills required

Positive attitude
Ability to maintain regular, punctual attendance
Must be able to talk, listen, and speak clearly into a telephone
Ability to sit for long periods of time: a significant amount of desk/computer work
Maintain HIPAA compliance

Benefits

401(k)
401(k) 3% match
401(k) matching
Bereavement leave
Dental insurance
Disability insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
On-the-job training
Opportunities for advancement
Paid orientation
Paid sick time
Paid time off
Paid training
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Medical Receptionist