Lab Services Manager

At Certified Group, we deliver expert solutions and rigorous testing our customers can trust—on time, every time—so the world can have confidence in what it consumes. As a leading North American provider of laboratory testing, regulatory consulting, and certification and audit services, Certified Group brings together trusted brands including Food Safety Net Services (FSNS), FSNS Certification & Audit, Certified Laboratories, EAS Consulting Group, and Labstat International Inc.

We support a wide range of industries, including food & beverage, dietary supplements & NHPs, cosmetics, OTC and personal care products, tobacco, nicotine, cannabis, and hemp.

We are united by a shared culture and core values: Start with the Customer, Drive to Deliver, Commit to Safety and Quality, and Believe in the Team—including believing in you.

The Opportunity

We are seeking a Lab Services Supervisor to play a critical leadership role within our laboratory operations. This position is ideal for a hands-on leader who is passionate about training, quality, and developing high-performing teams.

In this role, you will oversee and deliver laboratory training, mentor staff, and partner closely with management to ensure operational excellence, regulatory compliance, and a positive, professional work environment.

Key Responsibilities

• Lead, deliver, and oversee training for new and current laboratory personnel.
• Mentor and coach team members, providing ongoing performance feedback and development support.
• Evaluate training effectiveness and manage corrective action plans when needed.
• Maintain a collaborative, respectful, and safety-focused workplace culture.
• Ensure compliance with the FSNS Quality Manual, SOPs, QC standards, and ISO 17025 guidelines.
• Conduct internal audits related to training and test performance.
• Maintain trainer qualifications and required certifications.
• Process samples and perform testing as needed across multiple laboratory areas.
• Maintain the ability to perform all functions reporting to the supervisor.
• Oversee test results and reporting, including communication of out-of-specification results.
• Address client needs in collaboration with the Management Team.
• Work closely with Operations and Technical Managers to support lab priorities and schedules. Identify opportunities to improve operational efficiency through effective training.
• Stay current with industry trends, scientific literature, and professional development opportunities.
• Promote and uphold safety standards for yourself and others. Ensure proper use of PPE and adherence to laboratory safety protocols.

Education & Experience

• Bachelor’s degree in Life Sciences or a related field required.
• Master’s degree in Life Sciences or a related field preferred.
• Minimum of two years of analytical laboratory experience and at least one year of experience managing or supervising personnel, or an equivalent combination of education and experience.
• Familiarity with GMP, OSHA, FDA, BAM, APHA, and Compendium methods is required.
• Working knowledge of LIMS and Microsoft Office is required.

Skills & Competencies

• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational and time-management abilities.
• Critical thinking and independent problem-solving skills.
• Ability to interpret written, verbal, and visual instructions.
• Comfortable working in a fast-paced, deadline-driven environment.
• Ability to lead and supervisor a team.