Internship – Customer Support & Operations (6 months, 80–100%)
Omnilex
Posted 1 day ago
About us
Omnilex is the AI workspace for Swiss lawyers. More than 6,000 legal professionals already use Omnilex to research statutes, case law, and commentary — faster, more precisely, and more reliably than ever before. Our clients range from boutique offices to leading law firms and in-house legal teams.
We’re a team out of ETH Zurich (and an EPFL spin-off), and a development partner of the Swiss Federal Chancellery. We’re at a stage where a lot is happening at once: new clients, new features, new processes. That’s exactly where you come in.
What the role is about
We’re looking for an intern to take ownership of our operational engine room for six months — the first point of contact for our clients and, at the same time, the person who keeps the team’s back free internally. You’ll work directly alongside Business Development and the founding team and take on real responsibility from day one. If it’s a great fit on both sides, there’s a clear path to a permanent role afterward.
What you’ll do
Client support (1st level): First point of contact for questions from our clients — you answer what you can and escalate cleanly what runs deeper.
Operations: You help keep things running — drafting and managing license agreements, invoicing, onboarding new clients, and maintaining our tools and processes.
Email & inbox management: Triaging the inbox, handling standard requests independently, and preparing draft replies for more complex matters.
Sales & BD support: Following up on leads, coordinating meetings and demos, keeping the CRM clean.
General ops: Research, document preparation, smaller projects — wherever it’s needed most.
What you bring
Must-haves
Available for a full 6-month internship at 80–100%, start date upon agreement.
Either currently enrolled (e.g. for a mandatory or gap-year internship) or a recent graduate looking for hands-on experience before the next step.
German at native level and fluent English, written and spoken — the tone toward lawyers has to land.
Reliability and pace: requests get handled promptly and cleanly, without anyone having to follow up.
A confident, precise manner with demanding clients — courteous and on eye level, without being obsequious.
A structured, independent way of working — we have no capacity for micromanagement, and that’s a good thing.
Discretion in handling confidential client matters.
Plus
First experience in a demanding client-facing environment — e.g. a law firm, a legal department, a bank, customer support, or a B2B SaaS company.
An affinity for tech and AI, and an interest in LegalTech.
French language skills.
Experience with tools like Notion or a CRM (e.g. HubSpot/Pipedrive).
What we offer
A real role with responsibility from day one — right at the interface between our clients and the team.
A deep look into building a LegalTech startup, short decision paths, and a steep learning curve.
A realistic path to a permanent position after the six months — for the right fit on both sides.
On-site in Zurich preferred, hybrid possible.
An internship salary of CHF 4'000 / month