Executive Assistant

Hotel Name: The Biltmore Los Angeles

Location: Onsite – Los Angeles, CA

Hourly Range: $25.00 - $28.00

Join the Team at The Biltmore Los Angeles

At The Biltmore Los Angeles, hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence.

About The Biltmore Los Angeles

Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Executive Assistant

As our Executive Assistant, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

What You’ll Be Doing

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Requirements

• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Technical / Role-Specific Requirements

• Provide advanced administrative and operational support to the General Manager and, as needed, other members of the senior leadership team
• Oversee and coordinate the GM’s calendar, meetings, travel, and appointments, exercising discretion and sound judgment when managing priorities
• Maintain orderly and secure systems for records, contracts, correspondence, and confidential personnel information
• Serve as a primary point of contact for calls, emails, and inquiries directed to the GM, responding professionally and proactively when appropriate
• Draft, proofread, and distribute executive correspondence, reports, presentations, internal updates, and leadership communications
• Support the smooth functioning of the executive office and assist with initiatives that require collaboration across departments
• Act as an intermediary between the General Manager and department leaders to promote clear, timely, and effective communication
• Assist with property-wide initiatives designed to enhance team engagement, morale, and organizational culture
• Prepare meeting agendas, presentation materials, and minutes for executive, leadership, and operational meetings
• Coordinate special events, leadership-hosted functions, and team recognition activities sponsored by the GM’s office
• Track action items and follow up with stakeholders to ensure deadlines and commitments are met
• Review and refine administrative processes to improve efficiency and executive workflow
• Build productive working relationships with leaders and team members across all departments
• Identify opportunities to enhance communication methods, reporting accuracy, and organizational tools
• Monitor project schedules, departmental deliverables, and major initiatives, providing status updates as needed
• Support large-scale property projects such as new outlets, training initiatives, renovations, audits, and operational programs
• Partner with department heads to gather information, data, and reports at the direction of the GM
• Assist with coordination of VIP, repeat-guest, and high-profile guest communications and experiences
• Respond to select guest and vendor inquiries, assist with billing research, and coordinate VIP reservations when requested
• Support guest feedback follow-up, special accommodations, and service recovery efforts as directed by executive leadership
• Promote a culture of accountability, excellence, and hospitality through collaboration, communication, and participation in property events

Education

• High school diploma or equivalent required
• Bachelor’s degree or equivalent experience preferred

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.