Part Time Front Desk/Healthcare Coordinator

Since 2002, Performance Optimal Health has redefined what outpatient care looks like-bridging clinical expertise with a whole-person, proactive approach to health. Grounded in our signature Four Pillars: Exercise, Nutrition, Recovery, and Stress Management.  At Performance, we take a holistic approach to health and recovery, empowering clients to live better lives. Each client undergoes a personalized Optimal Health Assessment, allowing us to tailor their care plan using a variety of our services. These services are built around the Four Pillars of Optimal Health: exercise, nutrition, recovery, and stress management. Our highly trained professionals across all four pillars make each client’s journey their top priority.

Key Responsibilities 

• Act as a brand ambassador, well-versed in our history, services, brand standards, programs, and pricing. 

• Manage first impressions, including greeting clients, providing site tours, answering phone calls, and responding to email requests. 

• Ensure client preparedness for appointments by verifying insurance benefits, collecting co-payments, and updating records in electronic medical record (EMR) systems. 

• Address client inquiries, feedback, and concerns promptly, escalating when necessary. 

• Perform general administrative tasks such as data entry, scheduling, and document management (print/fax/scan). 

• Promote additional services and products to enhance client engagement with the Performance Optimal Health model. 

• Maintain a clean, organized, and welcoming workspace with attention to detail. 

• Collaborate cross-functionally with all departments to ensure efficient operations and a high-quality client experience. 

• Utilize and manage data in customer relationship management (CRM) and EMR systems (e.g., Optimis, Duxware) with accuracy. 

• Communicate professionally with clients, clinical staff, and internal teams using Microsoft Teams and other channels.
• Part-time, 7am-4pm Saturday and Sunday with potential to expand if desired.

Requirements

Qualifications:

• Exceptional customer service skills and a passion for client care. 
• Strong organizational, analytical, multitasking, and communication abilities. 
• Experience with Apple and Windows products, Microsoft Teams, and relevant software. 
• Familiarity with EMR and CRM systems. 
• Ability to manage multiple situations with poise and confidence. 
• Self-starter with a strong work ethic and openness to new ideas. 

Bonus Skills:

• Associate degree in a related field. 
• Experience with Mindbody Online, Prompt, or Duxware systems. 
• Proficiency in calendar management and scheduling. 

Benefits

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements.