Installation Quality Manager

Position Summary:

This role plays a critical part in ensuring every project meets King Quality’s standards for craftsmanship, jobsite safety, cleanliness, and customer satisfaction.

A typical day for our Quality Control Specialist may include visiting job sites, coaching crews, performing light repairs, providing updates and status photos to homeowners, completing final walk-throughs, and collecting payments. Every day and every home is different, but the one constant is that this role puts the QUALITY in KING QUALITY.

Exceptional attention to detail, accountability, and customer service skills are a must.

Hands-on industry experience is strongly preferred!

• Location: Field Role – Predominantly on client sites throughout the King Quality Westchester service area (Westchester through the Greater Albany area).
• Schedule: Set weekly based on installation schedule (installations occur 7 days per week)
• Reports To: Director of Operations

What You'd Do:

The Quality Control Specialist serves as King Quality’s eyes, ears, and sometimes hands in the field, ensuring every project meets company standards and customer expectations. This role oversees job quality from start to finish, supports installation crews, and ensures every jobsite reflects our standards for craftsmanship, safety, cleanliness, and customer satisfaction.

In this role, you will:

• Conduct jobsite visits throughout the installation process to inspect workmanship, quality, and compliance
• Ensure crews follow King Quality standards, manufacturer specifications, and job scope details
• Monitor jobsite safety, cleanliness, and professionalism
• Provide clear guidance and feedback to crews when adjustments or corrections are needed
• Document project progress, inspections, and quality checks through photos, videos, and CRM checklists
• Communicate updates, concerns, and field observations to the Production Administration team
• Verify materials delivered to jobsites and perform check-ins, audits, and returns
• Process change orders and additional scope items as needed
• Serve as the primary field contact for homeowners, providing updates and exceptional customer service
• Conduct final walkthroughs to confirm quality standards and customer satisfaction
• Ensure jobsites are clean, safe, and fully restored prior to project completion
• Collect final payments and request customer reviews
• Perform warranty assessments, pre-installation walkthroughs, and minor repairs as needed

This is a field-based role requiring frequent travel throughout the King Quality Westchester service area, which may change at the company’s discretion, currently including:

• Lower Hudson Valley: Westchester, Rockland, Putnam
• Mid-Hudson Valley: Orange, Dutchess, Ulster
• Upper Hudson Valley / Capital Region: Columbia, Greene, Rensselaer, Albany, Saratoga

Keys to Success:

• A valid driver’s license and clean driving record are required.
• 1–3 years’ experience managing or inspecting residential exterior home improvement projects; roofing, siding, and window experience preferred
• Exceptional attention to detail and quality standards
• Strong customer service and organizational skills
• Bilingual in Spanish & English a plus
• Comfortable using ladders and accessing roofs and attics safely
• Comfortable using technology and CRM tools
• Ability to manage multiple projects at different stages
• Strong troubleshooting skills with the ability to identify and resolve issues
• Ability to travel throughout the full service area
• Ability to adapt to changing schedules and priorities
• Strong communication and collaboration skills
• Ability to manage projects from start to completion
• Commitment to delivering an exceptional homeowner experience that creates raving fans

Location: Hawthorne, NY - home base (this role requires travel through out our service area) - Company provided vehicle

Compensation: Commensurate based on experience ($62,000 - $72,000 + performance based bonuses)

Job Type: Full-Time

FLSA: Exempt, Salary