Patient Services Team Lead

Mountain State Oral & Facial Surgery, Greater Charlotte Oral & Facial Surgery, Greater Ohio Oral & Facial Surgery and The Facial Centers—supported by P3 Partners—form a leading network of providers specializing in advanced oral, maxillofacial, and facial cosmetic care across West Virginia, Virginia, Kentucky, Ohio, and North Carolina. With decades of combined experience and a shared commitment to clinical excellence, our board-certified surgeons and expert teams deliver a full scope of services, including dental implants, wisdom teeth removal, corrective jaw surgery, and cutting-edge facial aesthetic procedures.

Across our multiple state-of-the-art locations, we prioritize personalized, patient-centered care in a welcoming and compassionate environment—helping individuals restore function, enhance appearance, and improve overall quality of life. Behind the scenes, P3 Partners provides dedicated administrative and operational support, empowering our practices to deliver exceptional care while continuing to grow and innovate.

As a rapidly expanding organization, we are committed not only to outstanding patient outcomes but also to creating a workplace where employees can thrive. We seek team-oriented, positive professionals who excel in collaborative, patient-focused environments and are passionate about growth, communication, and excellence at every stage of their careers.

Job Title: Lead Patient Relations Specialist 

Reports to: Site Supervisor 

Supervisory Responsibilities: Yes, front office staff 

Position Summary: To provide office with a single contact point to whom you direct needs regarding the front-office staff. The Patient Relations Lead will manage the front office staff at each office. 

Duties and Responsibilities:  

• Ensures front office needs are met every day 

• Receive all front office call-in for their office and report to the Site Supervisor 

• Approve timecards, time off request and coordinate coverage 

• Perform Emergency Drills with the staff and doctors 

• Oversee and/or perform as the OSHA Coordinator 

• Review schedules daily for all appropriate needs 

• Prepare supply orders 

• Facilitate patient flow throughout the day 

• Delegate front office duties to meet office requirements 

• Train new front office staff 

• Enforce changes as needed 

• Ensuring Front Office staff are complaint 

• Function as a resource for Best Practice ideas 

• Act as a liaison between back office, the front office and you 

• Work closely with the Site Supervisor on office level issues 

• Manage performance reviews for staff 

• Participates in tracking and quality assurance projects 

• Always maintains and follows safety guidelines 

• Ensures exceptional customer experience  

• Any duties required to maintain patient flow and any other extra duties as assigned 

Requirements

Required Skills and Abilities:  

• Strong leadership skills 

• Excellent verbal and written communication skills  

• Excellent interpersonal skills 

• Excellent organizational skills  

• Must possess adequate computer skills  

• Must be detail-oriented 

• Must maintain professionalism at all times 

• Must maintain training/ continuing education requirements 

• Ability to function in fast paced and/ or stressful work environment 

• Must adhere to company policies and procedures and safety guidelines 

Education and Experience:  

• High School Diploma or equivalent required 

• Customer service experience 

Physical Requirements 

• Frequent sitting and squatting 

• Frequent bending and twisting 

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Flexible Benefits Plan (FSA, HSA)
• Tuition Assistance
• Continuing Education
• Annual Scrub Allowance
• Paid Time Off (Vacation & 6 Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Bereavement Leave
• Training & Development
• Free Food & Snacks
• Wellness Resources