Customer Service Supervisor- Global Sales

Description

DEMO SA, one of the world's largest pharmaceutical manufacturers in injectable facilities, is currently looking for a Customer Service Supervisor. The main purpose of this role is to coordinate activities around customer order management and be the primary contact to customers for all issues related to ordering, forecasting, dispatching and reporting. This position is based in Athens (Kryoneri).

Responsibilities:

• Coordinate activities around customer order management and support Area Managers as well as be the primary contact to customers for matters relating to ordering, forecasting, dispatching and reporting.
• The entry of customer orders and forecasts, ensuring accuracy in delivery dates, order quantities, price, incoterms and delivery location.
• Customer order full cycle management.
• Manage live customer demand and ensuring demand is placed with an adequate lead time.
• Ensuring MOQ requirements are met.
• Adjusting quantities, dates, pricing, location when necessary.
• Monitoring schedule and open order status, prioritizing sequence of jobs.
• Expediting product release.
• Monitoring stock on hand and escalating when there are “roadblocks”.
• Liaising with the warehouse to dispatch stock.
• Reviewing demand movement and run out of stock scenarios.
• Working with forwarding companies around freight quotes and expedite requests.
• Communicate order status to internal parties (Area Managers, Production Planners) and external parties (Customer), including generation of open order reports and fielding enquiries from customers, as well as capturing reasons for delays.
• Managing OTIF reporting to customers.
• Generating stock on hand reports.
• Notify Area Managers of deviations or events that will delay order delivery.

Requirements

• Bachelor's Degree (Business oriented).
• 5 years of proven work experience in a relevant position is a must, ideally in a manufacturing or forwarding company (an understanding of orders, forecasts, lead-times, incoterms etc., plus day-to-day customer interaction).
• Excellent knowledge of MS Excel & Office.
• Excellent verbal and written communication in English.
• Use ERP/SAP.
• Ability to build strong relationships and resolve complex problems.
• Effective liaison with internal and external stakeholders.
• Sales oriented skills – pleasant manner.
• Able to effectively handle and control multiple tasks.

Benefits

The Company offers competitive remuneration, continuous learning and development opportunities, and a friendly and challenging working environment.