Operations Manager (526)

We’re looking for a driven, hands-on Operations Manager to lead our warehouse and service operations at Annacis Island. This is a high-impact leadership role where you will own the operations while building an engaged, safety-first, high-performing team.

If you thrive in a fast-paced environment, love optimizing processes, and know how to bring out the best in people, this is your opportunity to make a real difference.

As the Operations Manager, you will 

• Lead with purpose—championing our values and fostering a culture of accountability, teamwork, and inclusion
• Keep safety front and centre, ensuring a healthy workplace aligned with WorkSafeBC standards
• Own the operation end-to-end, including receiving, inventory flow, fulfillment, and outbound shipping
• Drive performance, using data and insights to improve productivity, accuracy, and service levels
• Optimize flow, collaborating with Inventory teams on carrier scheduling, dock planning, and space utilization
• Continuously improve, identifying opportunities to streamline processes and reduce costs
• Develop your team, through coaching, mentorship, and performance management
• Lead from the front as an active member of the Safety Committee
• Manage the business, including departmental budgets and P&L accountability
• Shape the future, leading strategic projects and innovation initiatives
• Communicate with impact, presenting results and insights across the organization

To be successful in this role you have

• 5+ years of leadership experience in warehouse or distribution operations
• Deep knowledge of inbound, outbound, and inventory management
• Experience with WMS, RF tools, automation, and workforce systems
• A proven track record of building, developing, and retaining strong teams
• A passion for continuous improvement and Lean practices
• Strong communication and relationship-building skills across all levels
• The ability to manage competing priorities with clarity and focus
• Proficiency in Microsoft Office (Power BI is an asset)
• Solid understanding of WorkSafeBC regulations
• Experience in e-commerce or high-volume distribution environments

Bonus points

• Post-secondary education in Logistics, Engineering, or Supply Chain
• APICS or other supply chain certifications
• Lean / Six Sigma designation
• Project management training or certification

Why Trail Appliances?

• People-first culture—we invest in your growth and success
• Stable, family-owned Canadian company with a strong reputation
• Meaningful impact—your work directly shapes the customer experience
• Collaborative environment where ideas are encouraged and actioned
• Competitive compensation and benefits