Job Title: Healthcare Virtual Assistant

Job Code: [ML-HHHC]

Position type: Full-Time

Working Hours: 9:00 AM -6:00 PM Eastern Daylight Time, Monday - Friday

Salary rate : $5-$7 per hour

Professionally answer and manage inbound calls from patients, providers, hospitals, referral sources, and insurance companies.
Route calls accurately to appropriate departments or team members.
Monitor and process incoming faxes daily.
Review, organize, and route referrals and clinical documents to appropriate staff.
Submit and manage insurance prior authorization requests.
Follow up with insurance carriers regarding authorization status.
Verify patient eligibility, benefits, and coverage.
Coordinate patient visits and home health appointment
Assist with billing processes and invoice management.
Conduct and process patient intake documentation.

Requirements

Minimum 1 year of experience in healthcare administration, medical virtual assistance, home health, or a related healthcare setting.
Experience with patient intake, referrals, insurance verification, and prior authorizations.
Understanding of healthcare workflows and clinical documentation.
Clinical education or healthcare-related background strongly preferred.
Experience reviewing medical records and patient documentation.
Ability to understand healthcare terminology and clinical information

Must be proficient in speaking and writing English very clearly
Must have relevant work experience
Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
Must be available for video meetings with your camera on (when needed)

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Healthcare Virtual Assistant