Business Analyst - Trust, Safety, and Fraud Analytics

At Rover, pets and their people are at the heart of everything we do. We connect pet parents with trusted pet care across the U.S., Canada, Europe, and Australia.

Headquartered in Seattle and Barcelona, we’re a values driven, fast-growing tech company focused on building safe and personalized experiences tailored to the needs of each unique pet. We’re investing in AI as a business accelerator and provide every team member access to AI tools in service of creating better experiences for our community.

We are proud to be recognized as a great place to work, having been named among the 100 Best Companies to Work For in Seattle Business Magazine and Washington’s Best Workplaces in the Puget Sound Business Journal. At Rover we’re committed to creating an accessible, inclusive, and welcoming community, which starts with our employees.

Want to make an impact? Join our pack and come work (and play!) with us.

*This is a hybrid position that has the minimum expectation to work out of our Downtown Seattle Office two days per week on Mondays and Thursdays. For this reason, candidates must be based in the Greater Seattle Area or willing to relocate.

Additionally, applicants must be currently authorized to work in the United States on a full-time basis, without the need for current or future employer sponsorship for an employment-based visa status.

Who we're looking for:

We are seeking a Business Analyst to partner closely with Rover’s Infosec team and Trust and Safety Leadership team, driving initiatives that make Rover a safer community for pet parents and sitters. This is a high-visibility role where you will collaborate directly with a diverse set of stakeholders to define, measure, and improve the success of Rover’s Fraud program. You will be responsible for conducting in-depth analysis of new and developing fraud trends, which includes proactively identifying issues and then developing and proposing actionable solutions. This role requires a unique skillset: the ideal candidate must be comfortable translating ambiguous business problems into crisp requirements, and then using those to build creative data products that meet niche business needs. You should be a natural builder - someone who is passionate about starting from ground zero and building a highly effective analytical program with relative autonomy.

• Strategic Planning & Measurement: Partner with Fraud leadership to define the strategy for measuring program health, operational performance, and magnitude of Fraud’s impact on our business. This includes establishing comprehensive metrics, developing crisp reporting, and setting up monitoring rhythms.

• Performance Analysis: Conduct in-depth analysis of key Fraud metrics to identify emerging trends and opportunities which will inform deeper research and analytical efforts.

• Develop and refine detection models: Develop and improve tooling and models to more effectively identify emerging fraud attacks, empowering the Fraud team to take quicker, more effective action to mitigate fraud across Rover's platform.

• Executive Communication: Develop and present crisp narratives resulting from analytics findings and investigations to senior Operations leaders, focusing on both identified problems and proposed solutions.

• Thought Partnership: Serve as a strategic partner and advisor to business leaders, making data-driven recommendations on investments and optimization strategies within Trust and Safety and Fraud.

• At least 4 years experience working cross-functionally with complex datasets to support organizational decision making.  

• Excellent verbal and written communication skills. Specifically, you know how to narrate analysis and results to business partners in a useful, concise, and meaningful way.

• You have a passion for developing and embracing new ways of working using AI tools, with a strong desire to automate mundane tasks and develop more efficient analytical / technical workflows.

• You are extremely comfortable with receiving stakeholder questions and independently translating them into clear, actionable analytical problems to solve, all with relative autonomy.

• You have hands-on experience building out data abstractions using tools such as DBT or Airflow as well as a variety of data visualization tools (e.g., Mode, Looker, Periscope, Tableau, etc.)

• Strong proficiency with SQL. You would feel confident reviewing code produced by other analysts and data scientists

• Masters degree in a quantitative field OR on the job experience with applied statistics.

• Ability to code in Python/R is a plus

• Prior experience performing advanced fraud analytics within the technology sector.

• Experience with the development and optimization of machine learning models

• Hands on experience using AI tools (Claude Code, Codex, etc) daily to simplify analytical work

• Hands-on experience working with customer service tool data (e.g., Zendesk)

• Hands-on experience running A/B tests and experiment design 

• Competitive compensation

• 401k

• Flexible PTO

• Competitive benefits package, including medical, dental, and vision insurance

• Commuter benefits

• Bring your dog to work (and unlimited puppy time)

• Doggy benefits, including $1000 toward adopting your first dog

• Stocked fridges, coffee, soda, and lots of treats (for humans and dogs) and free catered lunches semi-monthly 

• Regular team activities performed in person and virtually