About Telnyx

Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.

We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

The Role

As a Senior Messaging Compliance Specialist, you will play a critical role in leading SMS messaging compliance operations and ensuring customers can successfully launch, scale, and maintain compliant messaging programs across multiple channels and use cases.
You will serve as a subject matter expert for messaging compliance, customer registration requirements, traffic review, and messaging policy interpretation. In this role, you will partner closely with customers, carriers, internal support teams, product, operations, and the Telnyx Messaging team to resolve complex compliance challenges, improve processes, and deliver a smooth customer experience.
This position requires strong technical acumen, sound judgment, excellent communication skills, and the ability to manage high-impact customer situations while driving operational improvements at scale.

Responsibilities

Lead the review of prospective and active messaging traffic to ensure compliance with carrier, industry, and internal messaging policies.
Serve as an escalation point for complex customer inquiries related to messaging compliance, content guidelines, registration requirements, campaign approvals, and delivery issues.
Advise customers on compliant messaging practices, registration strategy, campaign structure, and remediation steps for rejected or flagged traffic.
Own and manage high-priority customer compliance cases from intake through resolution, ensuring clear communication, timely follow-up, and strong customer satisfaction.
Partner with internal teams, including Messaging, Support, Customer Success, Product, and Operations, to resolve compliance issues and improve the customer experience.
Develop, maintain, and improve customer-facing and internal compliance workflows, documentation, reporting, and automation.
Track, analyze, and report on daily, weekly, and monthly compliance metrics, identifying trends, risks, bottlenecks, and opportunities for process improvement.
Build strong relationships with key customer stakeholders, helping them define messaging goals, understand compliance requirements, and achieve successful messaging outcomes.
Proactively identify areas of operational risk and recommend scalable solutions to improve registration timelines, customer communication, and compliance accuracy.
Mentor and support junior team members by sharing best practices, reviewing complex cases, and helping improve team-wide compliance knowledge.
Act as a trusted internal expert on messaging compliance standards, customer impact, and evolving industry requirements.
Balance customer needs with regulatory, carrier, and platform requirements while exercising strong judgment and sound decision-making.

What We Are Looking For

5+ years of experience in customer support, compliance operations, technical account management, project management, or customer success within a technical environment.
Experience working with highly technical products; telecommunications, CPaaS, SaaS, messaging, SMS, 10DLC, toll-free messaging, or carrier compliance experience is strongly preferred.
Strong understanding of customer-facing compliance processes, technical troubleshooting, and operational workflows.
Proven ability to manage complex customer escalations with professionalism, urgency, and clear communication.
Excellent project management skills, including the ability to prioritize competing initiatives, manage timelines, and drive work across cross-functional teams.
Advanced organizational skills and strong attention to detail, especially when managing large volumes of customer, registration, and compliance data.
Ability to analyze data, identify patterns, synthesize information, and make informed recommendations that consider downstream business and customer impacts.
Strong written and verbal communication skills, with the ability to explain complex compliance or technical topics clearly to both technical and non-technical audiences.
Demonstrated ability to build trusted relationships with customers and internal stakeholders.
A process-improvement mindset, with experience developing workflows, documentation, automation, or scalable operational solutions.
Strong judgment, integrity, transparency, and the ability to make decisions in ambiguous or fast-moving situations.
Adaptable, resourceful, and comfortable working under pressure while helping others stay focused and effective.
Experience mentoring peers or supporting team development is a plus.

Preferred Qualifications

Familiarity with SMS/MMS messaging compliance, A2P 10DLC, toll-free verification, carrier filtering, campaign registration, or messaging deliverability.

Senior Messaging Compliance Specialist

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