Implementation Project Manager

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

The Power of Ostro at Veeva
As part of our commitment to innovation, Ostro is now a specialized division within Veeva, serving as the leader in AI-powered omnichannel engagement. We are transforming how life sciences connect with the people who need their innovations most—bridging the gap between those who make medicines and the patients and providers who use them. By joining this team, you’ll work with patent-pending AI technology to make healthcare information as seamless and intuitive as the world’s best consumer experiences.

Ostro, is a business within Veeva, dedicated to creating the brand engagement platform for the life sciences industry. We are hiring Implementation Project Managers to join our Client Success team.

In this role, you will own complex software implementations from kickoff to go-live, acting as the main bridge between internal teams and external clients to ensure successful, on-time launches. Project lifecycles run on fast-paced 6 to 12 week timelines.

End-to-End Delivery: Manage software implementation projects from kickoff to go-live, coordinating cross-functionally with internal teams (Product, Sales, Support) and external clients to ensure on-time delivery

Risk Management: Proactively identify project risks and propose alternative solutions to keep timelines on track

Configuration & QA: Configure client applications using a no-code flow builder, conduct quality assurance testing prior to release, and prepare annotations for MLR/PRC regulatory submissions

Client Advisory: Maintain clear, consistent communication throughout the implementation lifecycle to guide clients through successful launches

Portfolio Management: 2 to 4 years of experience managing 5 to 10 concurrent SaaS implementations, using critical path analysis and risk management to keep projects on track

Client Management: Strong communication and organization skills used to guide clients through onboarding, manage stakeholders, and troubleshoot issues

Technical Comfort: Familiar with SaaS platforms and handling one-way system integrations

PMP certification or equivalent

Experience with MLR/PRC regulatory submissions and annotations in pharma or life sciences

Background in healthcare technology or a marketing agency

Experience mentoring or coaching junior project managers

Medical, dental, vision, and basic life insurance

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Base pay: $80,000 - $120,000

The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.