Shop Manager - Galeries Lafayette

ANINE BING is looking for a Shop Manager to join the team at Galeries Lafayette Haussmann in Paris.

The Shop Manager is the ultimate ambassador for ANINE BING. This person will lead the in-store business and partner closely with the sales team to drive performance through customer relationship selling, personalized 1:1 service, and strategic brand visibility.

The ideal candidate is eager to cultivate and grow customer relationships and loves to work passionately with a growing team to meet and exceed store sales goals.

Responsibilities Include:

• Meet and exceed store sales targets, taking full ownership of the store's commercial performance.
• Coach, develop, and motivate the team on a daily basis to deliver exceptional customer experience and drive sales performance.
• Train the team on product knowledge, selling techniques, clienteling, and brand standards to continuously elevate the in-store experience.
• Lead by example on the floor, actively selling, modeling best-in-class service, and setting the standard for the team.
• Monitor and manage key performance indicators (conversion, UPT, AOV, clienteling) and implement action plans when needed.
• Build and maintain strong relationships with Galeries Lafayette Floor Managers and Visual Merchandising teams to ensure ANINE BING is highlighted and given visibility during floor sets and key in-store moments.
• Develop and maintain relationships with Galeries Lafayette leadership and executives to advocate for the brand and collaborate on key commercial moments such as events, promotions, and activations.
• Navigate a dual-reporting or partnership structure, operating with the autonomy of a brand representative while respecting the department store's rules, processes, and culture.
• Drive brand visibility across the Galeries Lafayette ecosystem, proactively identifying opportunities for brand activations, traffic-driving initiatives, and cross-floor collaboration.

Requirements:

• Experience leading or supporting a team in a goal-driven retail environment
• Strong clienteling and personal styling experience with the ability to build and maintain a loyal client book
• Ability to motivate a team while delivering exceptional customer experience and driving sales performance
• Strong partnership skills with Floor Manager, VM team, and GL managers
• Understanding of department store commercial calendars, including sale periods, key trading weeks, and in-store animations, with the ability to align brand strategy accordingly
• Ability to act as a brand ambassador in a multi-brand environment
• Prior experience in a concession or shop-in-shop environment is a plus
• Excellent communication skills in both English and French
• Ability to provide feedback and insight regarding clientele, product performance, and business opportunities
• Flexible availability including nights, weekends, and retail holidays
• Ability to regularly stand, walk, bend, and move throughout the store during shifts
• Ability to lift, carry, and move merchandise and fixtures weighing up to 25–40 lbs (with or without reasonable accommodation)

Benefits & Perks

Expect a competitive benefits package including generous paid time off, comprehensive health insurance coverage (mutuelle), meal allowance, and a generous employee discount.

Working at ANINE BING

ANINE BING seeks to empower its employees by providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Diversity and inclusion is critical to our success as a global brand, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

More about ANINE BING

ANINE BING is a Los Angeles-based fashion house founded in 2012 that blends elements of Scandinavian simplicity with American energy to offer modern wardrobe essentials for women seeking a timeless yet rebellious approach to everyday style.