Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.
About The Role:
As an NX Teamcenter PLM Support Engineer, you will act as the frontline for engineering productivity - resolving issues, identifying systemic gaps, and driving continuous improvements across the NX and Teamcenter environment.
This position sits at the intersection of CAD, PLM, and engineering workflows, focused on diagnosing complex issues, improving system behavior, and enabling engineers to move faster with confidence.
### Responsibilities:
NX / Teamcenter Support (Tier 2/3)
Resolve complex NX and Teamcenter issues impacting engineering workflows
Debug assemblies, drawings, and modeling issues (reference sets, load failures, missing geometry)
Investigate Teamcenter data issues across Item, ItemRevision, Dataset, and BOM structures
Analyze system and client logs to identify root causes
Support Active Workspace (AWC) and Rich Client behavior discrepancies
Engineering Workflow & Data Integrity
Troubleshoot release workflows, approvals, and ownership issues
Resolve stuck or failed workflows and parallel process conflicts
Ensure data integrity across BOMs, revisions, and product structures
Correct part creation, template usage, and data entry issues with engineering teams
System Stability & Performance
Diagnose client-side issues (cache, environment, SSO/TSA behavior)
Differentiate system defects from user/configuration issues
Support upgrades, patches, and environment changes
Maintain stability during high-usage engineering cycles
User Enablement & Support Experience
Serve as primary support contact for NX and Teamcenter users
Provide clear, actionable guidance to resolve and prevent issues
Develop SOPs, troubleshooting guides, and knowledge base content
Improve support processes (ticket quality, SLAs, escalation paths)
Continuous Improvement
Identify recurring issues and drive root-cause fixes
Partner with PLM and engineering teams to improve usability
Recommend UX improvements (defaults, templates, workflow simplification)
Transition manual fixes into standardized, system-enforced solutions
### Requirements:
Hands-on experience with Siemens NX (modeling, assemblies, drafting)
3–5+ years working with Teamcenter data structures and workflows
Experience troubleshooting PLM/CAD issues in production environments
Ability to read and interpret NX and Teamcenter logs
Strong understanding of engineering workflows and product structures
Ability to distinguish user error from system/configuration issues
### Preferred Skills and Experience:
Experience with Active Workspace (AWC)
Familiarity with release workflows and access control models
Exposure to CAD standards, templates, and automation (Check-Mate or similar)
Experience in aerospace or complex manufacturing environments
Understanding of PLM integrations with ERP/MES systems
U.S. EXPORT CONTROL COMPLIANCE STATUS
The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.
EQUAL OPPORTUNITY
Hermeus is an Equal Opportunity Employer.
