Hermeus is a venture-backed defense aviation company reclaiming the lost art of rapid iterative prototyping to build the fastest aircraft in the world today. By prioritizing relentless hardware iteration, we deliver high-speed systems at the pace of the modern battlefield. We work with the Department of War to provide the high-speed capabilities our nation and its allies need to maintain a durable, asymmetric advantage.
About The Role:
As a Manufacturing Systems Specialist, you will become the internal authority for our Manufacturing Execution System(Manufacturo) and, over time, support the broader digital manufacturing ecosystem (MES → ERP → PLM). This is a hands-on, highly cross-functional role focused on enabling manufacturing operations through system support, workflow improvement, user training, configuration management, and process optimization. You will work directly with technicians, engineering, quality, inventory, and supply chain teams to ensure Manufacturo is scalable, intuitive, and operationally effective as the company continues to grow.
### Responsibilities:
Daily MNFRO Support Across All Teams
Contact for HOW-TO Questions, clarifications, or issues
Work with users, observe usage behavior – not just reacting to tickets
Identify workaround users are creating because the system/process doesn’t fit
Translate user intent into clear, correct MES workflow
Actively support and partner with Engineering, Technicians, Inventory/Supply Chain, and Quality teams
MNFRO Configuration & Administration
Manage users, roles, permissions, core configuration and licenses
Identify and resolve system misconfigurations causing operational friction
Ensure workflows are intuitive, standardized, and scalable across departments
Review new features that are released and perform operational impact assessments
Test and validatenew capabilities and enable them into production
Determine which new features benefit which group and develop a rollout plan
Publish internal release notes tailored to each team
Training & Documentation
Create simple, visual guides and build SOPs for all groups
Conduct short, focused training sessions for all user groups
Build and maintain an internal knowledge base of “how things work” across teams
Drive adoption and standardization by making Manufacturo easier, clearer and more usable for everyone
Train teams in advance so new releases are embraced as opposed to causing disruptions
Proactive process improvement
Walk the floor and observe real user behavior
Identify repetitive pain points, unnecessary clicks, confusing steps, or broken flows
Assess whether issues are process/training/configuration related or product limitations
Work with cross-functional partners to redesign workflows to reduce friction
Validate improvements with users and iterate quickly
Spot opportunities where new features can solve real problems -even before users ask for it
Identify capabilities user do not know exist and educate them
Maintain a structured enhancement backlog based on real observations
Ensure high-quality, validated requests reach the Manufacturo produc team
Conduct short, focused training sessions for all user groups
Build and maintain an internal knowledge base of “how things work” across teams
Cross-System Awareness
You are not expected to be an ERP/PLM admin – but you will grow your understanding
Of how MES data flow to/from NetSuite, Teamcenter, and Data Warehouse
Identify mismatches and escalate with clarity
Participate in testing new integrations or workflow changes across systems
Help Digital Transformation ensure end-to-end consistency across the digital thread
### Requirements:
Bachelor’s degree in computer science, engineering, or a related field. Equivalent work experience will be considered
3+ years of MES or Manufacturing Systems experience
Strong communication skills with people from different areas of the business
Excellent at observing processes, asking questions, discovering root causes
Passionate about simplifying work – removing steps, eliminating confusion, reducing clicks
Comfortable with fast-changing manufacturing environments
Understanding of SQL Databases and Querying
Ability to thrive in a fast-paced, dynamic environment. Eagerness to learn and adapt to evolving technologies
### Preferred Skills and Experience:
Experience with Manufacturo or similar MES (Tulip, Solumina, FactoryTalk, Plex etc)
Aerospace or complex hardware experience
Exposure with ERP (NetSuite, Odoo, Oracle, SAP etc)
Motivated by solving operational challenges with practical, scalable technology solutions
U.S. EXPORT CONTROL COMPLIANCE STATUS
The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.
EQUAL OPPORTUNITY
