Senior People Systems Analyst (Hybrid)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the job

OpenTable is a global industry leader dedicated to helping restaurants thrive by empowering them with world-class technology. As a Senior People Systems Analyst, you will play a critical role in supporting and configuring our Workday application, utilizing your expertise in HR business processes and strong analytical skills. This position involves hands-on experience with system design and implementation across core modules including Absence, Benefits, and Compensation. You will initially work remotely with plans to transition to a hybrid schedule in downtown Toronto, collaborating with cross-functional teams to ensure system efficiency and data integrity.

Responsibilities

• Provide end-to-end generalist and specialist functional support across all Workday modules, including Absence, Benefits, Time Tracking, and Compensation.
• Monitor and troubleshoot system issues to ensure timely resolution and minimal disruption to global business operations.
• Collaborate with stakeholders to understand functional requirements and design technical solutions that meet evolving business needs.
• Maintain comprehensive documentation for system configurations, including design specifications, test plans, and user guides.
• Support the implementation of new features by managing data gathering, system testing, and User Acceptance Testing (UAT).
• Develop custom reports and modify business processes to optimize system performance and support data-driven decision-making.

Minimum Qualifications

• 2 to 3 years of hands-on functional configuration experience within the Workday platform.
• Proven experience with cross-functional security, integration, and reporting elements such as EIBs and calculated fields.
• Strong understanding of Workday security functionality, including security group assignments and authentication policies.
• Excellent communication skills with the ability to interact confidently with leadership and explain complex technical concepts.
• Demonstrated ability to problem-solve and troubleshoot technical issues in a fast-paced environment.

Preferred Qualifications

• Workday Pro certification in Absence, Benefits, Time Tracking, or Compensation modules.
• Previous experience managing Applicant Tracking Systems, specifically Greenhouse ATS.
• Advanced knowledge of integration tools including Workday Studio, RaaS, and web services APIs.
• Experience in full-cycle Workday implementations, including project management, data loading, and change management.
• Knowledge of additional Workday HCM modules and experience in international HRIS environments.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses, is $97,000-$106,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive.