Engineering Manager, Patient Experience

 

We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

 

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

 

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

 

 

Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

The Mission: Patient Experience at Fullscript

The Patient Experience team is focused on building thoughtful, high-quality experiences that support patients throughout their healthcare journey.

This team owns key surfaces across mobile, helping patients browse, purchase, manage, and engage with products and their plans . The work sits at the intersection of product, design, and engineering craftsmanship — balancing speed, usability, performance, and polish.

The team is small, highly collaborative, and deeply focused on delivering exceptional user experiences.

 

The Role

We’re looking for a hands-on Engineering Manager to lead a Patient Experience pod.

This role is ideal for someone who still enjoys being close to the code while growing into people leadership. You may currently be a Senior Engineer or Tech Lead looking to take the next step into engineering management, or an experienced engineering manager!

You’ll lead a small team building patient-facing experiences across React Native. You’ll partner closely with Product and Design to shape experiences end to end, contribute to architectural and technical direction, and help create a strong engineering culture centered around quality and iteration.

Lead and support a small cross-functional Product Engineering pod focused on patient experience

Partner closely with Product and Design to deliver polished, intuitive user experiences

Contribute hands-on technical leadership across React Native and fullstack systems

Guide technical decision-making while supporting the growth and development of engineers

Participate in system design, implementation planning, and delivery execution

Balance product iteration speed with long-term maintainability and quality

Foster strong collaboration across engineering, product, and design disciplines

Care deeply about user experience, ecommerce best practices and product quality

Sweat the details while still maintaining delivery momentum

Stay close to the technology and understand the systems your team owns

Value collaboration and feedback across disciplines

Build systems and experiences that are maintainable, scalable, and consistent

Create an environment where engineers can do strong technical work and continue growing

Experience building modern product experiences using React Native and/or fullstack web technologies

Strong frontend engineering fundamentals and product instincts

Previous experience building ecommerce and understanding mobile applications.

Experience working closely with design teams and design systems

Interest in or early experience with people leadership and team development

Comfort operating in a hands-on technical environment while growing management responsibilities

Strong communication and collaboration skills across technical and non-technical stakeholders

Ability to work Wherever You Work Well*

Flexible Paid Time Off program

Fullscript’s RRSP match program

Stock Options

Custom benefits package (medical, dental, vision) with HSA

Discount on Fullscript catalog of products for family & friends

Training budget and company-wide learning initiatives 

Employee Wellness Programs (including no meeting Wednesday) 

*Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office - whether that’s in-office, at home, or a bit of both 🐶🏡

 

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

 

 

We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.

A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.

 

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at [email protected].

 

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

 

We use AI tools to support parts of the hiring process, including screening and reviewing responses.