Senior Digital Project Manager

Role: Senior Digital Project Manager

Location: Mumbai, India

About the role:

Financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,300 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic.

The Firm can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

We are looking for a dynamic and driven digital content administrator to join our team to support internal communication, projects and content governance.

The candidate would be joining a small, flexible team within The Firm, who work collaboratively to deliver high-quality digital experiences, ensuring content is accurate, accessible, and aligned with business needs. Our work spans multiple platforms including Jive, SharePoint, and Adobe Experience Manager, and we play a key role in maintaining and evolving the firm’s internal digital landscape.

What you will be doing:

• Ticket and Email Management: Monitor and triage incoming tickets and emails, ensuring timely and accurate responses. Prioritise and escalate issues as needed to maintain smooth day-to-day operations.

• Stakeholder Communication: Provide clear, proactive updates to stakeholders, ensuring queries are resolved efficiently and expectations are managed.

• Content Maintenance: Upload and maintain digital assets across platforms including AEM, Jive, and SharePoint, ensuring content accuracy and consistency.

• Issue Escalation: Identify and flag technical or process-related challenges to senior team members to avoid delays.

• Formal Document Review: Facilitate collaborative structured reviews of complex documents, ensuring formatting and structural consistency, identifying discrepancies, and publishing final approved versions.

• Weekly Content Owner Engagement: Coordinate and send weekly communications to content owners, prompting timely updates and ensuring information is kept up to date.

• Documentation Updates: Respond to urgent content needs while maintaining consistency across materials.

• Additional Tasks: Being adaptable to take on administrative based tasks.

What you need to be great in this role:

Necessary Skills

• Experience using digital content platforms (e.g. AEM, SharePoint, Jive).

• Proficient in Microsoft Office tools, particularly Word and Excel.

• Familiarity with professional/corporate office environments.

• Experience with ticketing systems and managing shared inboxes.

• Strong written and verbal communication skills.

• High attention to detail and ability to manage multiple priorities.

• Ability to work independently and escalate issues appropriately.

• Comfortable working in a fast-paced, collaborative environment.

Desirable Skills

• Strong stakeholder management skills.

• Exposure to Adobe Experience Manager, internal collaboration software such as Jive or SharePoint would be useful.

• Basic knowledge of HTML and CSS for content edits.

• Familiarity with document governance processes and version control.

Req ID: 17637

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