Customer Service Agent

Advert for FTC Maternity Cover.

This role is from Mid July 2026 to 31/05/2027.

This is a hybrid, full-time role working 37.5 hours per week. You will have the opportunity to work 3 days per week from home and 2 days in our Telford office close to the town centre and train station.

Our office hours are 9am-5.30pm.

Do you enjoy speaking on the phone to customers and have great communication skills? Are you an efficient and motivated individual with prior office admin/ office customer service experience? If yes, then you may have found the best way to earn an income whilst enjoying what you do.

We are a specialist supplier of membership software and services to a wide range of clients predominantly in the Not-for-profit sector. We specialize in systems for Trade Unions, Professional Institutions, Sporting Bodies, and Charities ranging from 1,000 to 1.5 million members. We are part of a bigger company ClearCourse, which has offices all around the UK and globally. This role will consist of but not be limited to the following duties:

Requirements

• Dealing with members enquiries and requests
• Handling inbound calls, responding to emails, processing payments and updating member records
• Assisting with incoming post and despatch of member correspondence
• Assisting with a telephone campaign, relating to members renewals with the ability to complete 28+ calls per hour - creating a personable and engaging experience
• Leaving voicemails for anyone who have not answered
• Updating held contact numbers, addresses, email details and noting of any invalid number (escalating to supervisor)
• Training in our Telford office
• Hybrid 2 days per week in office

The ideal person for this role will be:

• Highly detail orientated
• Personable and comfortable over the phone
• Excellent communication skills verbal & written.