Senior Business Systems Analyst, CIAM

Lead the transformation of customer identity capabilities for a leading financial services organization.

The Role

We are seeking a Senior Business Systems Analyst with deep Customer Identity and Access Management (CIAM) expertise to support a major transformation program for one of our Financial Services clients. This role will be responsible for assessing current-state capabilities, defining target-state operating models, and helping shape the future vision for customer identity capabilities across the organization.

Working closely with business, technology, security, and delivery stakeholders, you will play a key role in defining strategic outcomes, establishing MVP and future-state capabilities, and supporting successful program delivery.

What You’ll Do

• Deliver a comprehensive assessment of current CIAM capabilities, identifying gaps, risks, opportunities, and strategic recommendations.
• Define target-state CIAM capabilities and support the development of MVP and future-state roadmaps.
• Design and document a new CIAM operating model aligned to business objectives, customer experience goals, and regulatory requirements.
• Facilitate workshops and collaborate with business, security, architecture, and delivery teams to gather requirements and define solutions.
• Produce high-quality business analysis artefacts, including requirements documentation, process models, capability maps, and stakeholder communications.

What We’re Looking For

• 5+ years of demonstrable experience delivering Customer Identity and Access Management (CIAM) initiatives.
• Proven experience as a Senior Business Analyst, Business Systems Analyst, or Consultant delivering large-scale transformation initiatives.
• Strong experience conducting capability assessments and defining target-state operating models and business capabilities.
• Experience translating strategic objectives into MVP and future-state delivery plans.
• Excellent stakeholder management, workshop facilitation, requirements gathering, and documentation skills.

Bonus Points For

• Financial Services industry experience within banking, wealth management, insurance, or capital markets environments.
• Experience supporting enterprise identity, authentication, authorization, customer onboarding, or access management programs.
• Knowledge of regulatory, security, and risk considerations related to customer identity management.
• Experience working within Agile delivery environments.
• Familiarity with modern CIAM platforms and digital identity ecosystems.

Why Join Capco

• Deliver high-impact consulting and transformation solutions for Tier 1 financial institutions.
• Work in a collaborative, flat, and entrepreneurial consulting culture.
• Access continuous learning, training, and industry certifications.
• Be part of a team shaping the future of digital financial services.
• Help shape the future of digital transformation across FS & Energy.

Benefits

• Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment.
• Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with the option of receiving a matching employer contribution.
• Virtual Health Care – Company-paid program available to all employees and their dependents/partners.
• Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners.
• Enhanced parental leave benefits, wellness reimbursement, and a dedicated Business Coach from Day 1.

Why This Role Is Open

We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.

Inclusion at Capco

We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

Use of Artificial Intelligence in Talent Acquisition

At Capco, we use artificial intelligence (AI) tools to support and enhance several parts of talent acquisition. This includes using AI-enabled features within LinkedIn to help source potential candidates, speeding up routine recruitment communications such as emails and creating compelling and brand-aligned job postings that accurately reflect role requirements, and AI-scheduling applications to improve the efficiency of interview coordination.

AI is used as a support tool only. All hiring decisions are made by talent acquisition and hiring teams.