Service Technician (m/f/d)

About the Role

At ARX Robotics, service and operational readiness are essential to delivering reliable autonomous systems in demanding environments. As a Service Technician, you will support the performance, maintenance, and troubleshooting of our systems across field operations, customer deployments, and internal testing environments.

You will work closely with engineering, production, and operations teams to resolve technical issues, improve system reliability, and ensure valuable field insights are integrated into future product development. This role offers a hands-on opportunity to work at the intersection of robotics, software, electronics, and mechanical systems in a fast-moving defense technology environment.

What You’ll Build

• Troubleshoot complex issues across the full product portfolio involving mechanical, electrical, and software systems
• Support field and depot service, maintenance, and repair activities for ARX products
• Act as a point of contact for customers and operational support requests
• Document service missions, technical findings, and maintenance activities accurately
• Support demonstrations, deployments, and operational missions across different environments
• Collaborate with R&D and production teams to provide structured feedback from field operations
• Help improve system reliability, maintainability, and operational performance
• Contribute to efficient and scalable service workflows and technical support operations
• Define and improve service processes to support smooth and scalable service operations
• Support the development of documentation, workflows, and operational standards for the service organization

What You Bring

• Fluency in German and English
• Experience in technical service, maintenance, field support, or troubleshooting within complex technical environments
• Hands-on understanding of mechanical, electrical, and software-based systems
• Confidence diagnosing and resolving technical issues independently and under time-sensitive conditions
• Strong communication skills and the ability to work directly with customers and operational stakeholders
• A structured and solution-oriented approach to documenting technical work and service activities
• Flexibility and willingness to travel for field operations, demos, and service missions
• Ability to collaborate effectively with engineering, production, and operations teams
• A proactive mindset with strong ownership and problem-solving skills
• A valid driver’s license

Please note: You do not need to meet every single requirement to apply. We welcome motivated candidates who are eager to grow into the role and develop their expertise further.

What We Offer

Join a mission-driven European defense tech company at a pivotal stage of growth, where you can help shape meaningful technology, take ownership early, and grow with the business!

• Competitive compensation package including a bonus opportunity
• 27 vacation days to start, increasing with tenure up to 30 days
• Employer-supported pension contribution
• Learning & development support and team events budget
• Employee discounts and flexible benefits budget via Probonio
• Hybrid working setup depending on role and team needs
• Structured salary bands, levelling framework, and bi-annual development conversations
• Referral bonus program, dog-friendly office, and relocation support where applicable