Dispatcher/Customer Service Coordinator

Dispatcher / Customer Service Coordinator

We are seeking a reliable and organized Dispatcher / Customer Service Coordinator to manage daily job scheduling, truck routing, and customer communication. The ideal candidate is detail-oriented, responsive, and able to coordinate multiple moving parts efficiently.

Key Responsibilities

• Dispatch and assign jobs to drivers or field teams.
• Plan and optimize truck routes for efficiency and timely service.
• Monitor job progress and adjust schedules as needed.
• Handle customer service, including inbound and outbound calls, updates, and issue resolution.
• Communicate with drivers and customers to ensure smooth operations.
• Maintain accurate records of dispatch activities and job statuses.

Requirements

• Experience in dispatching, logistics, or transportation coordination.
• Strong organizational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and adapt quickly.
• Basic computer skills and familiarity with scheduling or dispatch software (preferred).