Pay: $25.00 per hour
Work Hours: Flexibility between the hours 7:00am - 7:00pm Monday-Sunday. Hours will vary depending on when events are booked.
Reports to: Tenant Experience Director
Your Focus: Event support and execution, space readiness, and maintaining hospitality standards
### Outcomes You'll Deliver:
Event & Venue Support: Provide day-of operational support for events and meetings held across a variety of Class A office building venues, including large lobby event spaces, conference rooms, and outdoor patio areas.
Event Setup & Guest Experience: Support pre-event setup and post-event tear down, including space configurations, furniture placement, décor setup, and operational walkthroughs to ensure all venues consistently meet hospitality and presentation standards. Welcome guests upon arrival, assist with check-in, and help create a seamless onsite experience throughout events and reservations.
Day-of Event Coordination: Support seamless event execution through real-time coordination with AV/IT, catering, décor, music, janitorial, security, and additional operational partners throughout the event lifecycle.
Venue & Common Area Readiness: Complete AM and PM operational checklists and maintain elevated presentation standards across event spaces and common areas, including floral upkeep, lounge cleanliness, coffee and tea station setup, and general tenant-facing readiness throughout the day.
Facilities Coordination: Support oversight of fitness center operations on event days as needed while coordinating with porters and proactively identifying and reporting maintenance or service-related needs to ensure smooth daily operations across the property.
### Requirements:
1+ years of experience in venue operations, hospitality, events management, or premium guest-facing environments (e.g., hotels, conference centers, event venues, workplace hospitality).
Proven experience delivering five-star service in high-volume or high-touch environments.
Tech-savvy, with experience using booking, scheduling, and collaboration tools (Google Workspace, Slack, event platforms).
Adaptable and confident learning new systems for membership and program management.
### Key Competencies:
Agile Responsiveness: You thrive in a dynamic environment where priorities can shift quickly. You remain calm and helpful when the lobby gets busy or a meeting needs a last-minute change, channeling the swan to keep the guest experience feeling effortless and steady.
The Connector Mindset: You are a master of support. Whether you are providing wayfinding, explaining an amenity, or escalating a maintenance request, you act as the vital link that ensures guests are always supported and the building operates without friction.
Consistent Follow-Through: You are reliable in the small things. You understand that our service is built on the consistency of our rituals, from restocking a pantry to completing a walkthrough. You possess the discipline to ensure the final detail is just as perfect as the first.
