Head of Operations

Get to know PeopleSense by Altius

PeopleSense by Altius, a subsidiary of Altius Group, has been in operation since 1998. PeopleSense provide psychological services to a range of clients in business, government and privately, throughout Australia. As a market and innovation leader in the industry, our team of over 150+ psychologists across Australia, support people to realise their health potential by delivering contemporary and evidence based interventions to clients and customers.

Why you will love working with us

·         Executive mandate to shape national operating models

·         Influence how psychological services are delivered at scale

·         Partner with senior clinical, commercial, and corporate leaders

·         Lead national teams and complex operational change

·         Competitive executive remuneration and benefits

Your new role

As Head of Operations, you are accountable for national operational performance and scalability. You will ensure psychological services are delivered efficiently, predictably, and in line with contractual and organisational commitments. You will oversee utilisation, capacity management, administration, intake and scheduling, systems optimisation, and continuous improvement, enabling clinicians to focus on client care while meeting demand.

As Head of Operations, you will be responsible for the following core areas across national service delivery:

Operational performance

·         Translate strategy into national operating plans, capacity models, and SLAs

·         Own utilisation targets, performance dashboards, and operational rhythms

·         Oversee national intake, scheduling, administration, and billing functions

Systems & data

·         Optimise practice management and scheduling systems

·         Ensure data integrity, reporting accuracy, and operational insights

·         Drive standardisation, automation, and continuous improvement

Compliance & quality

·         Own national operational compliance frameworks

·         Partner closely with the Head of Clinical Services to align operational and clinical governance

·         Oversee audits, quality assurance, and escalation mechanisms

Change & leadership

·         Lead national operational change initiatives and transformation projects

·         Build capability, clarity, and engagement across operational teams

·         Partner with Finance, People & Culture, IT, Sales, and Marketing

About you

You are an execution‑focused leader who thrives in complexity and scale. You bring discipline, clarity, and commercial acumen, while understanding the nuances of service‑based and healthcare environments.

You will bring:

·         Senior leadership experience in health, psychology, or professional services operations

·         Strong utilisation, capacity planning, and SLA management experience

·         Advanced data literacy and operational reporting capability

·         Experience leading national administration or service delivery teams

·         Proven change leadership in complex, multi‑site environments

This is a full time, permanent role based in either our Perth or Sydney office.

Apply now

If you would like to have a confidential conversation before applying or if you’re interested in a career with Altius, please email Anna at [email protected].

Altius Group is an Equal Opportunity Employer and an inclusive workforce. Research has shown that, in Australia, women, people living with disability, LGBTQIA+, First Nations people, and those from minority groups are less likely to apply for a role because they feel they will not be successful. We believe in the strength of diversity and inclusion, and we would like to strongly encourage those who identify with any of these groups to apply for a role with us.