Product Quality & Support Engineer

Product Quality & Support Engineer

Construction Equipment Electronics | Product Quality | Customer & Dealer Support

Full-Time  |  On-Site  |  2–4 Years Experience

Diversified Services Network, Inc. (DSN) is seeking a full-time Product Quality & Support Engineer to join our team in Mossville, IL! We offer full benefits, PTO, 401k, and more! If you are a technically curious, customer-focused engineer ready to make a direct impact on product quality and dealer success within an extremely reputable, stable Fortune 500 company — let’s talk!

Position Overview

We are seeking a Product Quality & Support Engineer to backfill a key role on our Product Support team, fully on-site in Mossville, IL. This role focuses on product quality and customer service across construction equipment electronics, software, and systems. You will be a crucial part of ensuring our customers get the most out of their equipment — providing deep technical support that requires both strong engineering knowledge and a customer-first mindset.

You will work within a highly collaborative team that pools knowledge and experience to solve customer problems, while also leveraging deep engineering expertise to quickly resolve issues and drive continuous product improvement.

Key Contributions & Responsibilities

•       Maintain daily communication with dealers regarding product inquiries and quality concerns.

•       Conduct weekly review of quality data and trends to identify and escalate emerging issues.

•       Collaborate with customers on the worksite, create solutions at company facilities, and work with dealers to deliver a superior customer service experience.

•       Provide field technical support and fleet management guidance to maximize machine performance.

•       Equip dealers with essential tools, parts, and service information for diagnosing, maintaining, and repairing equipment.

•       Deliver technical support and contribute to the team’s shared knowledge base to continuously improve response quality and resolution speed.

Team Structure & Work Environment

•       You will work within a close-knit Product Support team that shares experience across products with similar electronics and architecture, while developing deep expertise in quality improvement processes and product application.

Requirements

Candidate Requirements

Education & Experience

•       2–4 years of relevant experience required.

•       Bachelor’s or Master’s degree in Engineering degree preferred; a technician background with equivalent hands-on experience will also be considered.

Top 3 Skills

•       Electrical troubleshooting across complex construction equipment electronics, software, and systems.

•       Clear, professional communication with dealers, customers, and internal engineering teams.

•       Self-motivated with the drive to independently pursue resolutions and continuously grow technical knowledge.

Required Technical Skills

•       Proficiency with Microsoft Office products.

•       Hands-on experience with test and measurement equipment: multimeter and oscilloscope.

•       J1939 CAN and Ethernet communication experience.

•       Experience troubleshooting hydraulic systems and software.

•       Familiarity with sensors including Hall Effect sensors, pressure transducers, and angle sensors.

Desired Technical Skills

•       Technical writing experience.

•       Data analysis skills and familiarity with Six Sigma methodologies.

•       Scripting or macro development experience.

Required Soft Skills

•       Friendly and empathetic approach to dealer and customer interactions — able to build trust and diffuse frustration while driving toward resolution.

•       Persistent and resilient — willing to see complex problems through to a complete resolution without losing momentum.