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Senior Loan Processor (Australian Mortgage)

Posted about 1 month ago

RemoteManila, Metro Manila, PhilippinesSE

Position: Senior Loan Processor

Salary: PHP 70,000 - 85,000/mo

Working Hours & Conditions: Aligned with Australian hours; full-time (remote)

Holidays: AU Holidays

Role Purpose

To serve as the high-speed "Engine Room" of the brokerage. You will be responsible for taking the loan structures designed by the Credit Specialist and executing them with 100% accuracy from data entry through to unconditional approval.

This is a Senior role requiring deep technical knowledge of the Australian mortgage landscape. You will manage the "Express" pipeline (simple deals) independently and provide high-level support for "Complex" files (SMSF, Trust, Self-Employed).

Key Responsibilities

• Submission Excellence: Execute end-to-end applications via ApplyOnline and various lender portals (Big 4, Macquarie, etc.) with zero errors.

• The "Express" Lane: Independently manage simple residential files (PAYG Refinance, First Home Buyers) from start to finish.

• Technical Support: Collaborate with the Credit Specialist on complex files; you will handle document verification, data entry, and MIR (Missing Information Request) management for these deals.

• Lender & Client Liaison: Act as the primary point of contact for lenders to push files through to approval. Communicate with clients during the "processing phase" to ensure a 5-star experience.

• Process Documentation: Assist the Principal in building and maintaining a permanent Operations Manual by documenting workflows and creating templates as the business scales.

Benefits

Technical Skills & Experience

• Minimum 3–5 years experience as a Loan Processor for an Australian Mortgage Brokerage.

• Software Mastery: Expert-level proficiency in ApplyOnline, MyCRM (or similar CRM), and lender portals.

• Policy Intuition: A strong understanding of standard lender requirements (e.g., identity verification, payslip analysis, and living expense categories).

• Communication: Exceptional written and verbal English. You must be comfortable explaining "next steps" to Australian clients.

• Pace: Demonstrated ability to manage a high-volume pipeline (e.g., $3M+ per month) without sacrificing quality.

Ideal Candidate Profile

• The "Finisher": You don’t just "do" tasks; you own the file until it is approved.

• Systems Thinker: You enjoy creating checklists and finding ways to make the process 10% faster every week.

• The Right Hand: You thrive in a "Pod" environment, working closely with a Credit Specialist to ensure the Principal is free to focus on growth.

Job details
Workplace
Remote
Location
Manila, Metro Manila, Philippines
Experience
SE

Pear Tree connects Australian and New Zealand businesses with skilled offshore talent through direct hire placements in the Philippines and South Africa.

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