Field Services Coordinator

Why Verifone

For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.

What's Exciting About the Role

The Field Services Coordinator is responsible for the day-to-day tactical coordination of field service activities, including technician scheduling, dispatch, rescheduling, and service execution tracking. This role focuses on ensuring work is completed in accordance with contracted SLAs, customer expectations, and operational standards. The Field Services Coordinator acts as a key point of communication between service providers, technicians, internal teams, and customers when issues arise in the field and execution does not go as planned.

Key Responsibilities

• The Field Services Coordinator manages daily field service operations by coordinating technician assignments with service providers, confirming coverage, and ensuring technicians have the correct scope, timing, and site details prior to dispatch. They monitor active work orders and respond quickly to execution issues such as missed appointments, delays, access problems, or technical constraints.
• When services do not execute as planned, the coordinator communicates clearly with providers and customers to explain the situation, reset expectations, and reschedule work as needed. They ensure all changes are documented accurately and that follow-up actions are completed in a timely manner.
• The role is responsible for tracking service performance against SLAs, identifying potential risks to on-time completion, and escalating issues when thresholds are at risk. The coordinator updates dashboards, reports, and internal tracking tools to reflect real-time status, completed work, exceptions, and trends.
• The Field Services Coordinator works closely with providers to reinforce execution standards, address performance gaps, and ensure compliance with contractual and operational requirements. They also partner with internal teams such as operations, customer success, and finance to support accurate billing, service validation, and customer reporting.
• In addition, the role supports continuous improvement by identifying recurring execution issues, common failure points, and process gaps, and by providing feedback to leadership and cross-functional teams.

Required Skills and Experience

• This role requires experience in field services, dispatch, service coordination, or operational support roles, preferably in environments with high service volume and strict SLAs.
• Strong communication skills are required, as the role involves frequent interaction with providers, technicians, and customers, particularly when resolving issues.
• The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple active work orders simultaneously.
• The role requires the ability to remain calm under pressure, make quick decisions, and balance customer satisfaction with operational constraints.
• Experience working with service management systems, dispatch tools, ticketing platforms, and operational dashboards is preferred.
• Experience with Excel is required and Salesforce experience is highly preferred (This role will use Salesforce to create and manage reports).
• Familiarity with SLAs, field operations metrics, and provider performance management is a strong plus.

Success Factors

• Success in this role is defined by high on-time completion rates, strong SLA performance, accurate and up-to-date dashboards, effective issue resolution, and clear communication with both providers and customers. The Field Services Coordinator plays a critical role in maintaining service reliability and customer trust through disciplined, responsive execution.

Why Verifone

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer.