Individual Giving Associate, Director's Circle

The San Francisco Museum of Modern Art is one of the largest museums of modern and contemporary art in the United States and a thriving cultural center for the Bay Area. We cannot imagine life without art; it inspires and connects us every day. Now more than ever, these connections matter and are aligned with our values.

Inclusive: We strive to be a museum of many voices in dialogue.  

Passionate: We believe working with art is more than a job or trusteeship - it's a way of life.  

Brave: We are committed to approaching our work with courage and a sense of adventure, always ready to explore new perspectives.

Empathic: We aim to act like a person, not an institution. 

SFMOMA is a place for the infinitely curious to explore, support, and experience the art of our time. We believe that modern and contemporary art can influence the way we think, view the world, and embrace the many voices and perspectives around us. We aspire to foster an environment that elicits joy, nurtures a sense of belonging and purpose—where difference is seen as a strength, and every one is appreciated for their whole self.

Schedule: Full Time, 35 hours/week, at least three days per week onsite (subject to change)

 

Under the direction of the Assistant Director of Individual Giving, Director’s Circle, the Individual Giving Associate provides administrative support for the Director’s Circle (DC). Working in close collaboration with colleagues on the Individual Giving team and throughout the Philanthropy department and museum, the Associate is a vital contributor to the program’s goal to maintain positive donor relationships and deliver best-in-field stewardship. The Associate performs administrative functions including gift tracking, renewal management, event support, volunteer leadership committee support, and benefit fulfillment for the museum’s most generous donors. 

The Individual Giving Associate, DC works closely with colleagues in the CRM Enterprise Services, Donor Events, Membership, and Curatorial departments, as well as externally with trustees, committee members, volunteers, members, interns, and external vendors. Attention to detail, excellent communication skills, project management skills, ability to work under numerous overlapping deadlines, and a desire to create and maintain orderly systems are key qualities for this position.

Administrative

Act as a front line for donors, taking phone calls from members and prospects, as well as drafting and processing correspondence and other written materials.

Manage regular cycle of renewals and solicitations for DC donors, including the Annual Pledge Mailing. Create timelines, recognition lists, contribution forms, benefits information, and other enclosures, and guides and coordinates with Philanthropy colleagues working on parallel appeals as appropriate.

Coordinate Director’s Circle committee meetings including scheduling meetings; communicating with the committee; tracking RSVPs; arranging meeting rooms, IT, and catering; building agendas and PowerPoint presentations; printing handouts and name plates; taking minutes; and disseminating recaps to committee members.

Provide logistical and administrative support for DC stewardship and prospecting events such as exhibition previews, receptions, tours, private collection visits, and the annual Director’s Dinner, including invitation list management, mailings, tracking RSVPs, event logistics, staffing, and other support as needed.

Support the production of the quarterly DC email newsletter including gathering content, images, routing for approval, and deploying via email provider.

Maintain DC and associated events calendars, keeping electronic calendars (internal and external) up to date.

Provide clerical and administrative support to members of the Individual Giving team as needed, including tracking, organizing, and submitting expense reimbursements.

Assist in the creation of an annual stewardship email which deploys to all CC and DC members, collaborating with Design, Marketing and Communications, and gathering data from Education and Community Engagement departments.

Perform other duties as assigned.

Database Management

Manage timely and accurate gift processing, tracking, and acknowledgement.

Generate regular reports to track income, membership, and other key performance indicators, and leverage Tessitura analytics for program insights.

Manage the input and upkeep of donor plans and constituent records for DC in Tessitura.

Maintain donor and prospect records including database records in Tessitura, paper files, and electronic files.

Maintain strict confidentiality regarding all aspects of the programs, such as donor and constituent information, department operations, and financials. Understand that they represent the museum and are expected to conduct themselves with discretion.

Performs other duties as assigned.

Community

Demonstrate a commitment to advancing SFMOMA’s diversity, equity, inclusion, and access efforts, working towards making the museum a welcoming place for everyone, both internally and externally.

Work internally with CRM Enterprise Services, Editorial, Marketing, Design, Visitor Experience, and Curatorial departments, as well as externally with trustees, volunteers, interns, and external vendors, exercising discretion on highly confidential and sensitive information.

Support the mission of SFMOMA and provides a commitment to fostering creativity and embracing new ways of seeing the world.

Bachelor’s degree or comparable work experience.

Minimum of two (2) years of experience in development position preferred

Excellent support staff skills, including exceptional communication and interpersonal skills

Prior experience in Tessitura or other database software is preferred

Demonstrated ability to produce detail-oriented work when performing a variety of work-related functions such as typing, proofreading, data entry, file management and calculations is required.

Communicate effectively in person, on the telephone, and in writing with supervisors, staff, trustees, donors, and volunteers with grace and accuracy. 

Ability to handle multiple projects and deadlines simultaneously in a fast-paced and busy environment.

Ability to take initiative and work independently when needed, ask clarifying questions, and the capability to work with minimal supervision.

Proficiency in all Microsoft Office Programs including Microsoft Word, Outlook, Excel, PowerPoint, and CRM database software (Tessitura preferred).

Strong attention to detail.

Demonstrate a genuine interest in fundraising in a nonprofit setting.

Experience with standard office procedures and practices.

Ability to work under pressure and against deadlines.

Location: San Francisco, 151 3rd Street. 

Benefits: PTO, Medical, Dental, Vision, Flexible Spending Accounts, Pet Insurance, Life and AD&D Coverage, Disability Insurance, Mental Health and Wellness Benefits, Discount Programs, Pre-Tax Commuter Benefits, 403(b) Retirement Savings Plan, SFMOMA Membership, and more