About Rebar

Rebar is building the next-generation operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors. Over the past year, our V1 quoting product has scaled to thousands of quotes completed weekly, doubled revenue in 2026, and gained adoption across many of the top suppliers in North America. Fresh off a $14M Series A backed by leading construction tech investors, we're entering our next phase of growth and are building out our Client Success team.

You’ll work directly with the CS team, Product, and Sales to support clients and build the systems that will define Rebar’s Client Success motion. We’re transforming the $250B HVAC industry with AI-native software—an industry still largely untouched by modern tools. This is your chance to get in early.

Our first product is live and scaling fast. To keep delivering the exceptional support that got us here, we need a Senior Client Success Manager to own strategic and enterprise relationships. You’ll work to build the playbook that powers Rebar’s account management and client experience. We’re tackling a $250B industry that’s barely digitized—this is your chance to get in at ground level.

The Role

We’re hiring a Senior Client Success Manager to help scale Rebar’s Client Success function during a critical phase of company growth.

This role combines strategic account management with operational ownership. You’ll directly manage relationships with some of our largest and most important enterprise accounts while also helping to build the systems, processes, and infrastructure needed to scale Client Success across hundreds of customers and thousands of users.

You’ll work cross-functionally with Leadership, Sales, Product, Engineering, Support, and Implementation to ensure customers successfully adopt Rebar, expand their usage over time, and view us as a long-term strategic partner.

This is a highly visible role for someone who thrives in fast-moving environments, is comfortable operating with ambiguity, and wants to help build a category-defining company from the ground up.

What You’ll Do

Own executive relationships across Rebar’s largest enterprise and strategic accounts
Serve as a trusted advisor to customer leadership teams, driving adoption, retention, and expansion
Lead executive business reviews, strategic planning sessions, rollout planning, and escalations
Partner closely with Sales on renewals, upsells, account growth, and expansion strategy
Develop deep expertise in customer workflows and operational challenges across the HVAC and construction ecosystem
Collaborate with Founders, Sales, Implementation, and Engineering to surface insights, advocate for customer needs, and influence product direction
Drive proactive client engagement to improve user experience, support adoption, and strengthen renewals and expansion opportunities
Use data and customer insights to identify trends, increase product adoption, improve user experience, and mitigate churn
Manage client expectations and escalations with urgency, professionalism, and strategic judgment
Help build and scale repeatable client success processes and playbooks

A typical week might include:

Leading executive business reviews with enterprise customers
Managing escalations and high-priority customer initiatives
Building customer health dashboards and operational reporting
Collaborating with Product on feature prioritization based on customer feedback
Working with Sales on expansion opportunities and renewal strategy
Designing onboarding and adoption playbooks for new enterprise rollouts
Coaching newer CS team members on account management and client communication

What Success Looks Like

2 Weeks – Building relationships with key clients and internal teams, learning Rebar’s product and workflows, and gaining context on our enterprise accounts and customer operations
30 Days – Independently managing day-to-day communication with strategic clients, owning escalations, and identifying opportunities to improve Client Success processes and reporting
60 Days – Acting as a trusted partner to enterprise stakeholders, driving adoption and account growth initiatives, and implementing scalable systems and playbooks across the Client Success function
90 Days – Operating as a core client facing leader in the GTM function, helping shape the future of Client Success at Rebar through process development and strategic account management

Who You Are

You’re NOT looking for a traditional ”CSM” role centered around ticket management, reactive follow-ups, and inbound support requests. We move fast, operate with urgency, and take a highly proactive, hands-on approach with our clients and users. This role is built for someone who thrives in a startup environment, enjoys being deeply embedded with clients, and takes true ownership of relationships, outcomes, and account growth.
7+ years of experience managing strategic client relationships in B2B SaaS environments, with a track record of operating effectively in high-pressure, high-visibility situations
You’ve managed complex enterprise or strategic customer relationships and are comfortable engaging with executive stakeholders and getting hands-on with individual users as a product expert
You’re both highly strategic and highly operational — equally comfortable running a customer QBR or building a process from scratch
Comfortable operating and communicating at all levels of an organization, from executive presentations to hands-on training and discussion with field personnel
You thrive in fast-paced startup environments and enjoy building systems in ambiguity
You have strong commercial instincts and understand how Client Success drives retention and revenue growth
You’re an exceptional communicator with strong executive presence and follow-through
You’re deeply client-oriented but also know how to balance client needs with business priorities

Bonus Points

Experience scaling Client Success at an early-stage or high-growth startup
Construction tech, industrial software, or field operations experience
Experience building or managing CS teams
Familiarity with implementation workflows and operational SaaS deployments
Experience working with AI-enabled or workflow automation products

Compensation & Benefits

Salary + bonus (depending on experience)
Equity: Meaningful grant, commensurate with experience

Senior Client Success Manager