Who we are
About The Black Tux
We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time
About the team
In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and 40 Nordstrom locations and are crucial to supporting our customers. This team supports customers by meeting them where they are, guiding them forward, and solving challenges along the way- ensuring they have what they need to look and feel their best.
What you'll do
The Black Tux is looking for an engaging Retail Store Manager to help us build our retail presence in Atlanta. The candidate will work with the Retail Director to develop the foundation for our retail business and community presence. We are looking for an individual who can work in a fast-paced environment and has great interpersonal skills. In this role, you will focus on executing processes and procedures that help us consistently provide an amazing customer experience and ensure that the store exceeds performance targets, and maintains brand consistency.
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Understand and communicate The Black Tux’s values and brand philosophy to customers and staff
Exemplify excellence on the sales floor by actively engaging in the sales process to demonstrate techniques for the team
Optimize processes to make things run more efficiently and smoothly
Analyze sales data to identify trends and areas for improvement across the area
Manage scheduling and time-off matters for all retail store associates
Manage all operations, budgeting, planning, and visual merchandising
Coordinate periodic store events with The Black Tux marketing and business development teams
Develop and ensure procedures are followed to protect the company’s inventory and assets as well as all activities related to risk management and safety
Assist with Showroom or Nordstrom Shop in Shop launches as the business requires
Help recruit and build a great team of retail associates
Provide ongoing training and development for all team members
Provide a seamless Customer Experience across our CX tools
### Who You Are
You have 3 – 5 years of retail or hospitality experience (supervisory or manager level preferred)
You're experienced in hiring and managing a team
If you have a BA/BS degree, that's a plus
You are an innovative, positive, proactive team player
You are highly effective in written and verbal communication
You put an emphasis on exceptional customer service
Willingness to travel occasionally for training, company conferences, or to support store launches
You love having tons of fun at work, and you're unafraid of putting in long hours when necessary
You have experience working in menswear and/or a startup, preferably
You describe yourself as kind, collaborative, and creative. You know ownership is more than a responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful.
### Perks and Benefits of Working at The Black Tux
Competitive medical, dental, vision, and disability plans
Option to participate in a 401(k) plan through Betterment
Flexible paid time off and paid holidays
Monthly cell phone reimbursement
Monthly wellness stipend
6 weeks paid parental leave; an additional 6-8 weeks disability leave for eligible birthing parents
One Medical and Wellhub (Gympass) membership
Employee engagement, cultural events, and trainings
Discounts on garment rental and purchases for you, your partner, and friends & family
Annual compensation review process
Diversity Equity & Inclusion
We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal-opportunity employer to all.
The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.
