Guest Experience Supervisor (Part-Time)

About the Position

The Golden State Warriors are looking for Supervisors to assist the Guest Experiences team during Chase Center events. In this role, you will provide a safe and guest friendly environment for each event at Chase Center. Additionally, Supervisors will actively lead and assist team members (Ticket Takers, Ushers, Guest Experiences Representatives, Concierges, and Elevator Operators). This position reports to the Manager, Guest Experience.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part-time position based in San Francisco, CA.

Key Responsibilities

• Lead and assist team members on event days to ensure service standards are consistently met
• Brief team members on venue policies, event procedures, and guest service goals prior to start of shift
• Respond to calls during events and make informed decisions regarding arena and guest experience relations policies
• Assign and coordinate breaks for all Guest Experiences team members
• Assisting with inventory, event day preparation, administrative duties and day-to day tasks
• Train and teach team members on guest experience related information
• Monitor guest flow and identify any maintenance or safety concerns immediately to ensure a safe environment
• Ensure all guest feedback, medical incidents, or facility issues are recorded with accurate detail for management review
• Other duties as assigned

Required Skills and Experience

• Strong leadership skills and the desire to work on a team
• Ability to remain professional in a high-pressure environment, including during emergencies
• Excellent written and verbal communication, customer service and resolution skills
• Ability to build positive relationships with clients and peers at all levels within the organization
• Ability to balance multiple projects at once in a fast-paced work environment
• Strong organizational skills and high attention to detail
• Ability to work evenings, weekends, and holidays
• Reliable form of transportation

Physical Demands

• Ability to lift/carry/push/pull up to 30 lbs.

Time Commitment

• Maintain availability for at least 60% of all year-round events held at Chase Center to include regular-season home games for both the Golden State Warriors (NBA) and Golden State Valkyries (WNBA), including potential post-season assignments; work shifts are typically 4:00 PM - 10:30 PM
• Ability to work a non-traditional hours including days, evenings, weekends, and holidays throughout the year; while consistent availability is required, part-time status does not guarantee a scheduled shift for every individual event
• Serve as a representative for the Golden State Warriors, Golden State Valkyries, or Thrive City at off-site activations as assigned; staffing is based on individual availability and may require specialized uniforms and support for event setup and breakdown

Compensation

• $27.58 Per Hour

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment