Store Assistant

ROLE OVERVIEW

ThruDark is recruiting a full-time Store Assistant to support the successful day-to-day operation of our Unit 4 retail store.

As a Store Assistant, you’ll play a key role in delivering a premium customer experience while supporting the wider retail team to achieve store objectives. You’ll represent the ThruDark brand on the shop floor, providing confident, hands-on service and helping maintain the high standards our customers expect.

Working closely with the Retail Manager and wider team, you’ll contribute to a positive store environment while embodying ThruDark’s core values of Humility, Unity and Integrity.

KEY RESPONSIBILITIES

• Deliver exceptional customer service and create a welcoming in-store experience
• Confidently represent and promote the ThruDark brand and product range
• Support the achievement of store sales targets and daily operational goals
• Maintain high visual merchandising and housekeeping standards across the store
• Assist with stock management, replenishment and inventory organisation
• Handle customer questions, concerns and feedback professionally and efficiently
• Operate POS systems accurately and follow all transactional processes
• Support with opening and closing procedures where required
• Ensure compliance with company policies, health & safety standards and legal requirements
• Work collaboratively with the wider retail team to maintain a positive and high-performing environment

Requirements

SKILLS & EXPERIENCE

• Previous retail or customer-facing experience preferred
• Excellent communication and interpersonal skills
• Positive, proactive and team-oriented attitude
• Strong organisational and multitasking abilities
• Comfortable working in a fast-paced retail environment
• Flexible and reliable, with availability across weekends and bank holidays
• Commercially aware with a strong understanding of customer experience
• Confident using POS systems and retail technology

Benefits

IN RETURN:

• Be part of a passionate, friendly, and driven team.
• ThruDark kit contribution, paid quarterly.
• Access to the latest tech and software required for your role.
• A starter bundle of ThruDark kit to get you going from day one.
• Enhanced self-sacrifice pension scheme.
• Regular team events and outings.
• Onsite gym for personal use.
• Private medical cover to support your health and wellbeing.
• Life assurance and critical illness cover for peace of mind.