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AI Engineer - ElevenLabs (Remote, Contractual), PK [HR178]

Posted about 1 month ago

RemotePakistan

About Smart Working
At Smart Working, we believe your job should not only look right on paper but also feel right every day. This isn’t just another remote opportunity - it’s about finding where you truly belong, no matter where you are. From day one, you’re welcomed into a genuine community that values your growth and well-being.

Our mission is simple: to break down geographic barriers and connect skilled professionals with outstanding global teams and products for full-time, long-term roles. We help you discover meaningful work with teams that invest in your success, where you’re empowered to grow personally and professionally.

Join one of the highest-rated workplaces on Glassdoor and experience what it means to thrive in a truly remote-first world.

About the Role
We are looking for a hands-on AI Engineer to take ownership of improving, restructuring, and stabilising an existing AI-powered voice platform built on ElevenLabs.

This is a highly autonomous contract role focused on assessing a problematic current setup, defining best-practice architecture and operational standards, and implementing improvements end-to-end. You will work closely with a small internal team to improve reliability, scalability, integrations, and reporting across the platform.

The role is best suited to someone who is highly independent, pragmatic, and comfortable operating in fast-paced environments with minimal oversight. You should be confident making technical decisions, solving complex integration challenges, and delivering production-ready improvements quickly.

This is a 3–6 month engagement with a strong focus on execution, optimisation, and operational stability.

### Responsibilities
  • Assess the current ElevenLabs environment and identify gaps, inefficiencies, and scalability issues.
  • Define and implement best-practice architecture and operational standards for:
  • Call agent configuration
  • Estate management
  • Reporting and operational visibility
  • Plan and execute migration activities from the current implementation to an improved target-state architecture.
  • Optimise and stabilise AI voice workflows and integrations.
  • Identify and recommend the most suitable middleware solutions for client integrations and operational workflows.
  • Create clear technical blueprints, operational procedures, and SOP documentation for ongoing platform management.
  • Troubleshoot and resolve issues across AI workflows, integrations, and automation processes.
  • Improve system reliability, maintainability, and operational efficiency across the platform.
  • Work closely with internal stakeholders to prioritise improvements and deliver practical solutions quickly.
  • Contribute ideas for automation and process improvements using AI-driven tooling and workflows.
  • ### Requirements
  • Strong hands-on experience working with ElevenLabs in production environments.
  • Proven experience configuring, optimising, and troubleshooting ElevenLabs voice agents and workflows.
  • Experience defining best practices for ElevenLabs deployments, including call agent configuration, reporting, and estate management.
  • Strong understanding of integrations, APIs, and middleware-driven architectures.
  • Experience working with Twilio or similar telephony/contact centre platforms.
  • Ability to independently assess existing systems and implement scalable technical improvements.
  • Strong troubleshooting and problem-solving capabilities across cloud-based and AI-powered systems.
  • Experience documenting technical solutions, standards, and operational procedures.
  • Comfortable operating with high ownership and minimal supervision.
  • Strong communication skills and ability to collaborate effectively with technical and non-technical stakeholders.
  • Ability to balance rapid execution with long-term maintainability and operational stability.
  • ### Nice to Have
  • Experience with workflow automation tools such as Zapier, Make, or n8n.
  • Exposure to VB Scripts or legacy automation environments.
  • Experience building or improving AI-powered customer support or call agent systems.
  • Familiarity with operational reporting and analytics for AI voice platforms.
  • Experience delivering short-term transformation or remediation projects.
  • Understanding of AI operations, workflow optimisation, or conversational AI tooling.
  • At Smart Working, you’ll never be just another remote hire.

    Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition.

    If that sounds like your kind of place, we’d love to hear your story. 

    Job details
    Workplace
    Remote
    Location
    Pakistan
    Smart Working Solutions logo
    Smart Working Solutions
    View company page

    Smart Working is Tech Talent as a Service - building high-performance global engineering teams without the friction, risk, or overhead of legacy hiring models. A low-churn model that ensures you get exactly the right talent you need - on time, every time... with long-term support. 🌍 We hire exceptional engineers locally and offer stable, remote, and impactful roles helping build meaningful technology. Our fully-embedded teams help 60+ clients in the UK and USA build serious products and solutions. 🔁 Long-term support - we manage talent across the full lifecycle, from vetting to payroll, so you can focus on what matters most: building your business. ✨ What makes Smart Working different: ✅ Top 1% rigorously vetted global talent ✅ Fully embedded, culturally aligned teams working your hours ✅ Full support across performance, payroll, compliance, and HR operations ✅ Continuous AI training - future-proofed, super-efficient teams We don’t just fill seats. We build great tech teams that last - and deliver.

    Employees
    576
    Industry
    IT Services and IT Consulting
    Headquarters
    London
    Specialties
    Software Development Custom Software Solutions Product Engineering End-to-End Software Delivery Scalable Application Development Cloud-Native Development Web Application Development Backend & API Development Frontend Engineering Full-Stack Development Technology Consulting Digital Product Development System Architecture & Design Platform Engineering Agile Software Delivery DevOps & CI/CD Enablement Quality Engineering & Automation Data-Driven Applications Secure & Compliant Software Systems Long-Term Technology Partnerships

    Key team members

    Geetika Nandwani

    Geetika Nandwani

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