Plumbing Service Technician

Job Summary:

Are you a motivated plumbing professional who enjoys helping customers, solving problems, and maximizing your income potential? We’re looking for a customer-focused Residential Plumbing Service Technician who combines strong technical plumbing skills with a consultative sales mindset. Top performers thrive in this position through exceptional service, strong customer relationships, and the ability to recommend valuable plumbing upgrades and services.

This is an excellent opportunity for a driven technician who wants uncapped earning potential, career growth, and the support of a reputable, growing company.

Key Responsibilities:

• Diagnose, repair, service, and install residential plumbing systems and fixtures.
• Respond to scheduled service calls and emergency plumbing requests with professionalism and urgency.
• Deliver an outstanding customer experience by clearly explaining issues, solutions, and pricing.
• Identify opportunities for system upgrades, replacements, memberships, and additional services that benefit the customer.
• Present recommendations confidently using a consultative, customer-first approach.
• Build trust with homeowners and create long-term customer relationships.
• Meet or exceed service and sales performance goals while maintaining high customer satisfaction.
• Ensure all work is completed safely and in compliance with local plumbing codes and company standards.
• Accurately document service details, invoices, estimates, and customer interactions.
• Maintain a clean, organized company vehicle and professional appearance at all times.

Qualifications & Requirements:

• Strong customer service and communication skills.
• Sales-minded attitude with the ability to educate customers and recommend solutions confidently.
• Self-motivated, goal-oriented, and driven to succeed financially.
• Ability to work independently, manage time effectively, and prioritize multiple service calls.
• Knowledge of residential plumbing systems, repairs, maintenance, and installations.
• Valid driver’s license required.
• Plumbing license preferred but not required depending on experience.

Benefits:

• Health, dental, and vision insurance.
• Paid time off (PTO) and paid holidays.
• Ongoing training and professional development opportunities.
• Company vehicle or transportation reimbursement.

Work Environment:

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

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