Business Analyst, Operations

1337 - Business Analyst, Operations

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

Role Summary and Impact

As the Business Analytics Manager, Global Client Solutions (GCS) Operations, you will be instrumental in driving data-driven decision-making and operational excellence within WPP Media. Reporting directly to the Director, Operational Excellence, you will be responsible for collecting, analyzing, and interpreting operational data to uncover insights, identify areas for improvement, and measure the impact of strategic initiatives. Your work will directly support the enhancement of efficiency, quality, and effectiveness across our global client portfolio, ultimately contributing to superior client satisfaction and business performance.

Key Responsibilities:

• Data Collection & Analysis: Proactively gather, cleanse, and analyze complex operational data from various sources across GCS client teams to identify trends, patterns, and anomalies.
• Performance Reporting & Dashboards: Design, develop, and maintain robust reports and interactive dashboards (e.g., in Tableau, Power BI, Looker Studio) to track key operational metrics (KPIs) and provide clear visibility into performance and progress.
• Insight Generation: Translate raw data into actionable insights and compelling narratives, presenting findings to the Director, Operational Excellence and other stakeholders to inform strategic decision-making.
• Root Cause Analysis: Conduct in-depth investigations into operational inefficiencies or performance gaps, utilizing analytical techniques to pinpoint underlying causes and recommend data-backed solutions.
• Initiative Support: Provide critical analytical support for the identification, validation, and implementation of operational excellence initiatives, ensuring recommendations are grounded in solid data.
• Measurement Frameworks: Assist in establishing and integrating robust measurement frameworks to continuously track, evaluate, and report on the progress and impact of operational improvements.
• Community Engagement: Contribute data-driven content and insights to the client operations community, fostering knowledge sharing and the dissemination of best practices.
• Collaboration: Work closely with client operations leads, GCS teams, and other stakeholders to understand data needs, gather requirements, and ensure analytical solutions are relevant and impactful.

How Success is Measured: In this role, your success will be evident through tangible contributions, specifically by:

• Providing timely and accurate operational insights that directly inform and enable the successful identification and validation of key operational excellence initiatives.
• Developing and maintaining effective reporting and measurement tools that clearly articulate the progress and impact of implemented operational improvements.
• Effectively communicating complex data and insights to stakeholders, leading to informed decision-making and tangible improvements in operational processes and outcomes.
• Demonstrating a proactive approach to identifying data opportunities and contributing to a culture of continuous improvement through analytical rigor.

Skills and Experience

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Required Qualifications:

• Experience: Experience in a business analysis, data analysis, or similar analytical role, ideally within the media, marketing, or agency sectors.
• Analytical Skills: Strong analytical and problem-solving skills with a demonstrated ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Technical Proficiency:
• Advanced proficiency in data visualization tools (e.g., Tableau, Power BI, Looker Studio) for dashboard creation and reporting.
• Expertise in Microsoft Excel (pivot tables, complex formulas, data manipulation).
• Solid understanding of SQL for data extraction and manipulation.
• Experience using AI and creating AI agents
• Communication: Exceptional written and verbal communication skills, with the ability to present complex data and insights clearly and concisely to non-technical audiences.
• Collaboration: Proven ability to work effectively in a collaborative team environment and build strong working relationships across different departments and seniority levels.
• Operational Understanding: A foundational understanding of operational processes within client-facing environments, with an eagerness to dive deep into media/marketing agency operations.

Preferred Qualifications:

• Experience with statistical analysis (e.g., Python/R for data analysis).
• Prior experience working within WPP Media or a large agency network, demonstrating familiarity with internal systems, processes, and culture.
• Familiarity with project management methodologies or process improvement frameworks (e.g., Lean, Six Sigma).

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising. 

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days. 

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

Please note this is a UK based role and requires individuals to have the right to work in this location

Please read our Privacy Notice (https://www.wppmedia.com/pages/privacy-policy) for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted. 

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