Dispatch Representative | Weekends

Location: León, Guanajuato
Schedules:

Friday to Sunday 17:00-05:00
Monday to Wednesday 06:00-15:00
Wednesday to Friday 06:00-15:00

English Level: B2 Intermediate

Salary: $13,000 MXN / month gross

About the position

What You’ll Do

• Monitor active shipments, ensuring real-time tracking updates are accurate and visible in the system.
• Serve as the main point of contact for customers, carriers, and partners during afterhours support.
• Respond promptly to inquiries via phone, email, or chat, providing clear and professional communication.
• Troubleshoot transportation, tracking, or delivery issues and provide timely solutions.
• Escalate urgent or complex cases to the appropriate team when necessary.
• Document all interactions and ensure accurate follow-up for the next business day.
• Maintain service-level agreements (SLAs) and communicate delays or exceptions proactively.
• Collaborate with carriers to ensure on-time delivery and proactive resolution of disruptions.
• Support special projects or emergency situations as needed.

Qualifications

• 6 months of experience in customer service, logistics, transportation, or related fields (afterhours or dispatch preferred).
• Strong English and Spanish communication skills (verbal and written).
• Excellent problem-solving and critical-thinking abilities.
• Ability to work independently and stay calm under pressure.
• Proficiency in tracking tools, CRM systems, and Microsoft Office / Google Workspace.
• Reliable internet and phone connection if working remotely.

Core Competencies

• Customer-focused: Delivers exceptional service with empathy and clarity.
• Detail-oriented: Ensures accuracy in tracking and documentation.
• Proactive: Anticipates potential issues and takes action quickly.
• Reliable: Dependable during afterhours coverage, ensuring operational continuity.
• Team player: Communicates effectively with internal teams during handoffs.

Why Join Us

• Opportunity to grow within a dynamic and fast-paced logistics environment.
• Multicultural and bilingual team.
• Competitive salary and performance-based growth.
• Career development and ongoing training.

Benefits and Allowances

• Savings fund: 4% net
• Grocery vouchers: $1,000 MXN
• Attendance bonus: $500 MXN

Insurance Benefits

• Major and minor medical insurance
• Life insurance
• Dental insurance
• Vision insurance
• Funeral expense coverage

Aviso de privacidad: (I). Responsable de la protección de sus datos personales. La empresa denominada FIP SOLUTIONS GROUP S. DE R.L. DE C.V. con domicilio en Avenida Naciones Unidas 6780 int 402, Loma Real, Zapopan, Jalisco, será la Responsable y por ende, quien dará tratamiento a sus datos personales. (II). Finalidades del tratamiento de sus datos personales.