Business Analyst

Come shape the future of education with us.

At Compass, we're on a mission to transform the school day for everyone - from staff and students to families and administrators. We build smart, seamless technology that empowers schools to focus on what really matters: learning, growing and thriving.

That mission has fuelled our growth into a global scale-up, now supporting 5,000+ schools across three countries, backed by a team of 300+ people. Our all-in-one school management platform is redefining how education communities connect, communicate and operate.

We're now looking for a Business Analyst to join our Finance Product team in Melbourne.

About the Role

Reporting to the Product Manager, you'll work across our product portfolio to help define, refine and communicate the business and technical requirements that power high-quality delivery.

Your primary mission will be to drive clarity and quality throughout the product development lifecycle - leading triage and backlog management, reducing defects through strong QA collaboration and maintaining the documentation that keeps our Customer Experience teams equipped to help schools effectively.

What you'll do

• Collaborate with Product Managers and Owners to translate strategic initiatives into clearly defined epics and user stories.
• Elicit and document functional and non-functional requirements, ensuring clarity and completeness for delivery teams.
• Write and maintain artefacts including business requirement documents, user stories and process flows.
• Keep documentation current to support Customer Experience teams in helping schools effectively.
• Manage triage workflows for incoming feature requests, defects and platform issues across the portfolio.
• Partner with Product Owners to refine and prioritise backlog items for upcoming sprints.
• Ensure high-impact issues are assessed and escalated appropriately.
• Collaborate with QA Specialists to analyse defect patterns, reduce regression issues and improve overall quality.
• Proactively identify gaps in requirements or test coverage and address them early in the development lifecycle.
• Participate in sprint ceremonies and testing cycles to validate delivered features.
• Work with onboarding and support teams to clarify workflows, edge cases and change management needs for new schools.
• Provide timely, accurate context on product behaviour and configuration to internal teams.
• Assist with data mapping and migration from legacy platforms.
• Review compliance specifications for new jurisdictions and propose solutions that balance requirements with usability.

Requirements

About You

This role suits someone who brings structure to complexity, communicates with clarity and takes pride in enabling the teams around them to do their best work.

You will bring:

• 1–2 years' experience as a Business Analyst in software product delivery, preferably in SaaS, EdTech or enterprise systems.
• Strong analytical and problem-solving skills, with experience simplifying complex workflows.
• Excellent documentation, communication and facilitation abilities.
• Demonstrated ability to work across teams in Agile environments, including Scrum or Kanban.
• Experience with tools such as JIRA and Confluence.
• Stakeholder management and change readiness skills to support onboarding and rollout efforts.

Highly regarded:

• Experience with SQL, MongoDB or integration frameworks such as LISS or SIF AU.
• Prior exposure to EdTech, SaaS or a high-growth scale-up environment.

Benefits

Why Join Compass

You’ll join a purpose-driven company at a genuinely exciting stage of growth, with the opportunity to make a real impact on education at scale.

What we offer:

• A vibrant, connected hybrid office environment in Hawthorn, Melbourne.
• Learning and development opportunities, including a dedicated PD budget.
• 24/7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support.
• A parental leave program for both primary and secondary carers.
• Regular team events, social budgets and in-office perks help you stay connected, from team lunches to end-of-week socials.
• Employee Referral Program
• A supportive, inclusive culture where your voice is valued and heard.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior to commencing employment, you’ll need:

• A valid Employee Working With Children Check
• A satisfactory National Police Check
• Verification of unrestricted work rights in Australia (e.g.