Customer Success Manager - AI Trainer - Freelance - 8-20 hrs/week - Remote
Posted about 1 month ago
Updated: 28 May 2026
Freelance | 8–20 hrs/week | Remote (EU/UK)
Are you an experienced customer success manager who instinctively spots gaps in client engagement and understands the practical realities of managing customer relationships? Do you have 8 to 20 hours per week available alongside your main job or consulting projects? Join us in shaping how AI understands and applies customer success expertise at scale.
About the Role
10x Team connects expert freelancers with leading AI labs building next-generation models. We are looking for knowledgeable customer success managers based in the EU or UK to enhance the accuracy, depth, and real-world relevance of AI-powered customer management systems.
What You Will Do
Review and refine AI-generated outputs related to customer success, client engagement, support processes, and practical aspects of customer management
Evaluate AI responses for accuracy, practicality, and compliance with real-world requirements
Draft realistic customer scenarios based on your direct professional experience
Create scenario variations from different perspectives (e.g. customer success manager, client, support team, or stakeholder)
Identify gaps, oversights, or weak reasoning in AI-generated customer success content
In simple terms: You will assess and improve AI-generated content, ensuring it reflects authentic customer success reasoning, real client relationships, and practical procedures. Rather than conducting traditional customer success work, you’ll apply your expertise to help AI systems understand and reason about customer success processes at scale.
Who You Are
A senior-level customer success manager with significant professional experience within the EU or UK
Experienced in advising on, developing, and executing customer success strategies
Skilled at evaluating client engagement processes, customer requirements, and compliance
Comfortable working independently and providing structured, critical feedback
Available for 8–20 hours per week, with prompt availability
Why Join?
Flexible, fully remote freelance work that fits your current commitments
Apply your customer success expertise in a rapidly evolving, high-impact AI environment
Directly contribute to building advanced AI customer management systems
Free access to our in-house AI Academy to further develop your AI skillset
Clear onboarding, structured tasks, and ongoing opportunities for collaboration
How to Apply:
After applying, you’ll receive an email detailing the steps to:
Complete a short written assessment
Participate in an AI-powered interview
Important: Your application is only complete once you finish all steps via the email link.
Please note: these AI Lab missions are not traditional job openings with fixed start dates. Project demand is highly dynamic and matching depends on your expertise, availability, and current AI Lab needs. Some experts are matched within days, while others may wait longer for a suitable project.
Join us to help shape the customer success expertise of the world’s most advanced AI models!
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10x.team is the ultimate fractional and freelance platform for top-tier professionals who deliver 10x outcomes. We partner with ambitious companies and leading AI labs to deploy elite execution talent into high-impact missions; strengthening frontier AI models with real-world human expertise, structured reasoning, and professional judgment. AI doesn’t improve with more data. It improves with better expertise. We curate excellence. We prioritize outcomes. We move fast. * Ambitious: Built for scale. Works while you sleep. Data at its core. * Caring: Gives every candidate a fair shot - on their time, not ours. * Brave-hearted: Where others replace humans, we make them unstoppable. We don't automate people out of hiring. We supercharge them. Built for humans. Powered by AI. Based on Trust: EU-compliant & privacy by design. ** Top 100 hottest Europan startup Wired ** Featured in MT Sprout, Dutch Financial Times, De Financiele Telegraaf **
Key team members
Sylvain Liege , PhD
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