IT Assistant

About BMLL:

BMLL is the leading independent provider of harmonised Level 3, 2 and 1 historical data and analytics across global equities, ETFs, futures and US equity options. We provide market participants with immediate access to granular T+1 order book data and advanced analytics, enabling them to accelerate research, optimise trading strategies, and better understand market behaviour.

BMLL was acquired in 2025 by Nordic Capital, alongside minority shareholder Optiver, marking a joint commitment to accelerate the company’s next phase of growth.

We offer an inclusive and collaborative culture, a hybrid working environment that includes regular days in our London office, weekly team lunches, and a variety of out-of-hours social activities.

For more information, visit our website or follow us on X (@bmlltech) and LinkedIn @BMLL.

About the Role:

Our IT Department provides our business with technical support and incident management across core infrastructure, business systems and IT equipment, including bespoke applications and systems. This role is based in our London office and will support our employees based in the office and employees working from home.

As a member of the IT Service Desk, you will be the first point of contact for all incoming IT support requests through slack requests, email/Jira tickets and face-to-face requests; the team ensure that all calls are answered and issues are logged, diagnosed and resolved or escalated where applicable within agreed timeframes.

Requirements

Essential: 

• Minimum Computer Science Degree (or equivalent IT degree) 
• Knowledge of Microsoft 365
• Good communication skills
• Knowledge of Windows operating system 
• Knowledge/background of working with computers
• Demonstrate ability to work on their own
• Experienced in “hands on” maintenance of hardware, laptops and printers (beneficial, but not essential)
• Required to be in the office Tues, Wed, Thurs. 
• Occasional out of hours work required (time can be given off in lieu)

Desirable: 

• Knowledge of Linux and Mac operating systems 
• Understanding of networks

Benefits

• Competitive salary
• 25 days holiday plus bank holidays
• Discretionary Bonus
• Pension Scheme
• Private Medical Insurance
• Work remotely abroad for up to 40 business days each year
• Life Insurance
• Childcare Nursery Scheme
• Combination of remote and London-based office working, with 2 days in the office per week.
• A yearly Well-being Physical Activity budget
• Continuous learning through funded training and challenging projects
• Collaborative culture
• Weekly team lunches
• Free Fruit, snacks, and drinks provided throughout the day (When office-based)
• Regular Team Socials
• Cycle to Work Scheme

We are an inclusive employer and welcome applicants from all backgrounds. We pride ourselves on our commitment to Equality and Diversity. We are committed to removing barriers throughout our hiring process. If you have any special requirements or require reasonable adjustments to help you access career opportunities at BMLL, please do let us know at [email protected].