IT Field Service Engineer
Posted about 1 month ago
About the Role
We are looking for bright and experienced IT professional to provide employee IT troubleshooting. Working with a remote Help Desk team to deliver a high-quality user experience for AppGate's employees.
Key Responsibilities
- Provide support for the technological infrastructure assigned to AppGate's users on matters related to the setup and maintenance of hardware and software (such as Operating System, Office 365, drivers, printers, Wi-Fi, among others).
- Document and track cases reported on the corporate ticketing platform until their respective closure.
- Support the onboarding process for new hires, assigning the required physical IT resources, configuring the tools required for their work, and explaining the use of the AppGate's end user tools.
- Set up computers, install operating systems and corporate applications such as endpoint protection, Office products.
- Manage the IT equipment inventory, warranties, monitors, peripherals, and printer
- Administrate technological platforms such as printers and biometric systems.
- Support the various daily tasks of the area and improvement projects.
- Perform maintenance on computer equipment when an incident is reported.
- Coordinate and accompany vendors in preventive and/or corrective maintenance of IT equipment.
- Support the employee departure process, coordinating the recovery of assigned technological resources and completing the check-out form.
- Perform secure data erasure on hard drives.
- Coordinate and accompany third parties in process such as audits or inspections.
Requirements
Requirements
- Technical degree, technology degree, or student in Systems Engineering, Computer Science, Electronics, Telematics, or related fields.
- Minimum 3 years of experience in General IT and user support on Windows, Windows Server, MacOS and Linux platforms knowledge and experience.
- Networking, Office 365, Windows Active Directory (AD) knowledge and experience.
- Basic security understanding and working experience with dual factor/multi factor authentication (2FA/MFA) solutions.
- Ability to execute detailed procedures in accordance with AppGate's strict cybersecurity requirements.
- Basic ITIL problem management understanding and support ticket systems understanding.
- English is our business language
If you are an experienced IT Engineer who has helped Help Desk teams to provide employees IT troubleshooting with a proactive attitude and continue improvement focus — we want to hear from you.
Benefits
Remote Work Allowance
Comprehensive Health Insurance Coverage for Individuals and Their Families
Wellness Allowance
Other open roles at AppGate Cybersecurity, Inc.(6)
An industry leader in secure access solutions, changing cybersecurity for the better by making it simpler for users and operators and harder for adversaries. We work hard to master the offense, understanding how cybercriminals operate, so that we can build the best defense. Our solutions help enterprises make sure the right people connect to the resources they need without friction. At the same time, the wrong people are kept out, which reduces the attack surface. You can trust us to handle the complex threat landscape and protect your enterprises’ digital assets. We operate with relentless hard work to deliver the most value for every security dollar spent. Our vision is to enable organizations to unlock growth and innovation by giving them the confidence that access is secure.
Key team members
Paul Campaniello
Justin Yentile
Jamie O'Brien
Jackie Funk
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