Overview:
Job Title: Enterprise Operations Center Specialist - Junior
Security Clearance: Ability to Obtain Public Trust
Location: Washington, D.C.
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking a Enterprise Operations Center (EOC) Specialist to support our mission in Washington, D.C., at the Department of Transportation (DOT) Headquarters’ Building. The EOC operates 24x7x365, including all Federal Holidays, and is responsible for maintaining continuous visibility and availability of enterprise infrastructure and services.
Responsibilities will include, but not be limited to:
- Performs day-to-day activities required to monitor systems for events or alerts.
- Coordinates and manages the resolutions of events and alerts.
- Monitors and identifies problem areas and coordinates resolutions.
- Applies fundamental concepts, processes, practices, and procedures on technical assignments.
Minimum Qualifications:
- U.S. Citizenship, with ability to attain a Public Trust clearance.
- Must have a minimum of 2 years of related experience providing technical support to an enterprise operation center, monitoring and managing enterprise systems and networks using advanced technologies and tools.
Desired Qualifications:
- Familiarity with ServiceNow and other enterprise ITSM/monitoring platforms.
- Networking knowledge: routing, switching, and VPNs.
- ITIL-based incident and change management experience.
- Experience managing vendor escalations and maintaining SLAs.
- Certifications: ITIL Foundation, CompTIA Network+/Security+, CCNA/CCNP, SANS/GIAC or equivalent.
Education:
- A minimum of a High School diploma or equivalent is required.
We are a Uniquely-Qualified Defense Company, with Engineers, Technicians, Logisticians, and supporting staff specifically trained to build and support multi-classification systems for DOD and NATO commands worldwide. Command Control Communications Engineering & Logistics, LLC (C³EL) is a Women Owned Small Business with extensive prior military background supporting real-world operations in theater and in the US. We specialize in building command centers worldwide. Senior management deploys directly with the teams to maintain the highest standards of quality.
Key team members
Michael Kleineschay
Gina Ford
Victor Gonzalez Vivez
Tim Stuart
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