The Service Manager is responsible for ensuring field service work is properly planned, staffed, supplied, executed, and documented in full compliance with Zeeco safety, quality, and operational standards. This role exists to eliminate scheduling breakdowns, miscommunication, inventory issues, and incomplete service records while maintaining a safety-first culture and regulatory compliance across all service activities.

 

Primary Accountability

The Service Manager is accountable for the readiness, coordination, and performance of service technicians and service jobs within the Permian Basin, with safety and compliance as the top priority.

Bottom line: If a service job is unsafe, late, poorly planned, understaffed, lacks parts, or is improperly documented, this role owns identifying, stopping if necessary, and correcting the issue.

Core Responsibilities

1. Technician Scheduling & Utilization

• Create and maintain technician schedules based on job priority, scope, technician capability, and safety requirements
• Ensure technicians are assigned appropriately for job hazards, skill level, and certifications
• Adjust schedules proactively when priorities, job scopes, or safety conditions change
• Hold technicians accountable for punctuality, preparedness, and compliance with Zeeco policies
• Maintain final approval authority on technician assignments and schedule changes

2. Technician Training, Safety & Readiness

• Ensure technicians are trained on job expectations, procedures, timekeeping, and Zeeco HSE requirements
• Confirm technicians understand job scope, hazards, and required controls before dispatch
• Identify training or competency gaps and initiate corrective action
• Prevent technicians from being assigned to work they are not qualified or authorized to perform

3. Job Planning, Parts & Compliance Readiness

• Review upcoming service jobs to ensure required parts, tools, and safety equipment are identified
• Verify parts are pulled from inventory prior to job execution
• Ensure jobs do not proceed without required materials or compliance documentation

4. Field Oversight, Safety & Job Execution

• Spend time in the field on large, high-risk, or schedule-critical jobs
• Monitor job progress against schedules while ensuring compliance with safety procedures
• Exercise stop-work authority when unsafe conditions or non-compliance are observed
• Serve as the escalation point for field safety, quality, or execution issues

5. Communication & Operational Handoffs

• Maintain clear and consistent communication with technicians before, during, and after jobs
• Ensure proper handoff of job, safety, and scope information between technicians.
• Clarify expectations to eliminate assumptions or miscommunication
• Ensure technicians understand where they are going, what they are doing, hazards involved, and what success looks like

6. Timekeeping, Work Tickets & Documentation Compliance

• Verify technician time entries are accurate and align with the job performed/service tickets.
• Ensure time submitted matches the corresponding job ticket and approved service scope
• Review service tickets for accuracy, completeness, and compliance with company requirements
• Address timekeeping, documentation, or compliance discrepancies promptly

Safety, Compliance & Stop-Work Authority

• Promote and enforce Zeeco’s safety-first culture across all service activities
• Ensure compliance with all Zeeco policies, procedures, HSE standards, and regulatory requirements
• Exercise stop-work authority when conditions are unsafe or non-compliant
• Report and address safety incidents, near misses, or procedural violations
• Ensure corrective actions are implemented and communicated

Decision Authority

• Assign and reassign technicians
• Adjust service schedules and priorities
• Require correction of incomplete, inaccurate, or non-compliant documentation
• Stop or delay work due to safety or compliance concerns

Performance Standards

• Technicians consistently arrive on time, prepared, and compliant with safety requirements
• Jobs are executed safely, on schedule, and with minimal rework
• Required parts and safety equipment are available prior to job start
• Time entries and service documentation are accurate, complete, and timely
• Safety issues are identified, escalated, and resolved proactively

First 90-Day Expectations

• Full visibility into technician skills, certifications, and availability
• Consistent, conflict-free scheduling aligned with safety requirements
• Reliable job planning and parts readiness
• Established communication and safety routines with technicians
• Reduction in documentation, timekeeping, and compliance issues