Senior Analyst, Strategy & Operations

Want to help us help others? We’re hiring!

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for a Senior Analyst based in our Dublin office on the Strategy & Operations (S&O) team within Trust & Safety. S&O plays a critical role across the business to deliver the insights, clarity, alignment, and operational rigor that enable teams to scale with impact.

As an S&O Senior Analyst, you will serve as a strategic thought partner to leadership. You will own high-impact analytics initiatives, shape long-term planning, and proactively identify risks and opportunities that influence platform integrity and user trust. This role is designed for a highly analytical, systems-oriented problem solver who can connect operational data to business strategy and drive meaningful, measurable outcomes across the organization.

The Job

• Serve as a strategic analytics partner to Trust & Safety leadership, translating business priorities into measurable frameworks and performance strategies.
• Own and continuously evolve KPI architecture across Trust & Safety, ensuring metrics reflect both operational health and long-term risk posture.
• Leverage Zendesk as a core operational platform for Trust & Safety, building and maintaining custom dashboards in Zendesk Explore to monitor ticket volumes, resolution rates, SLA compliance, and enforcement trends.
• Optimize Zendesk workflows, automations, triggers, and macros to improve Trust & Safety operational efficiency, and integrate Zendesk data into broader analytics pipelines to surface actionable insights.
• Lead complex forecasting, capacity modeling, and multi-scenario planning to guide investment decisions and organizational design.
• Conduct end-to-end deep dives into emerging risk trends, enforcement effectiveness, operational quality, and systemic platform vulnerabilities.
• Identify structural inefficiencies and design scalable, data-backed solutions that improve performance and reduce risk exposure.
• Build executive-ready dashboards, reporting frameworks, and performance narratives that drive clarity at the senior leadership level.
• Partner cross-functionally with Product, Engineering, Policy, Legal, and Operations to influence roadmap decisions through quantitative insights.
• Design measurement strategies to evaluate policy shifts, tooling launches, and enforcement changes - ensuring initiatives are tied to measurable impact.
• Support annual and long-range planning cycles with rigorous business cases, investment modeling, and strategic recommendations.
• Elevate analytics maturity within Trust & Safety by establishing best practices, improving data governance, and mentoring other analysts.

You

• 3-7 years of experience in Strategy, Business Operations, Business Intelligence, Data Analytics, or a related field.
• Expert in Zendesk as a customer support and Trust & Safety operations platform, including experience configuring workflows, managing ticket queues, and leveraging Zendesk reporting and analytics tools (Explore).
• Experience building custom Zendesk Explore dashboards and reports to track key Trust & Safety metrics such as resolution time, escalation rates, enforcement accuracy, and agent productivity.
• Familiarity with Zendesk APIs and data export capabilities to integrate ticket-level data into broader analytics pipelines and business intelligence tools.
• Experience optimizing Zendesk workflows including automations, triggers, macros, and SLA policies to improve operational efficiency and enforce consistent Trust & Safety processes at scale.
• Advanced SQL proficiency and strong experience building complex models and scalable reporting frameworks.
• Demonstrated experience leading high-impact analytical initiatives that influenced senior-level decisions.
• Deep experience with forecasting, scenario planning, and KPI design in operational environments.
• Strong executive communication skills - able to distill complex analyses into clear, compelling narratives.
• Ability to operate autonomously and proactively in ambiguous, fast-moving environments.
• Strong business judgment with the ability to balance operational efficiency, risk mitigation, and long-term strategy.
• Experience mentoring or guiding other analysts, formally or informally.
• Significant experience in Trust & Safety, fraud prevention, compliance, platform risk, or marketplace integrity, in high-growth ecommerce, fintech, marketplace, or social media environments.
• Familiarity with experimentation design, enforcement quality measurement, and risk signal analytics.
• Ability to influence cross-functional roadmaps at the Product and Engineering leadership level.

Why you’ll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The salary range for this position is €69,000 - €104,000, plus equity and benefits in Ireland. The salary range was determined objective, gender-neutral criteria, including work location, role, and level. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process.

Global Data Privacy Notice for Job Candidates and Applicants:

Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.

Learn more about GoFundMe:

We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘25 annual report.

Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.

For recent company news and announcements, visit our Newsroom.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Metaview as part of our hiring process for jobs in NYC and certain features may qualify it as an automated employment decision tool (AEDT), as defined by New York City Local Law 144. As part of the hiring process, we provide Metaview with job requirements and candidate submitted resumes and application materials to assist in evaluating job-related qualifications. While this tool is used to improve efficiency and support our recruiting personnel, all final hiring decisions are made by GoFundMe employees.

We began using Metaview on March 10, 2026. The Metaview tool has been reviewed by an independent auditor. Results of the audit may be viewed here.