Partner Success Manager - ServiceTitan
Posted 20 days ago
Position Summary:
The ServiceTitan Partner Success Manager (PSM) is the primary point of contact and strategic partner for a portfolio of brands within Guild Garage Group. This role is responsible for guiding brands through the full lifecycle of onboarding, implementation, adoption, optimization, and long-term success within ServiceTitan.
The PSM serves as the go-to expert for all ServiceTitan related initiatives, support, and operational best practices while driving continuous improvement and operational consistency across assigned brands.
This is a fast-paced, high-volume role requiring strong project management, training, coaching, and relationship management skills.
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Key Responsibilities
Partner Lifecycle Management
- Serve as the primary ServiceTitan partner for assigned brands
- Guide brands from onboarding through operational maturity
- Build strong relationships with leadership and operational teams
- Ensure successful adoption of Guild Garage Group standards and best practices
- Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP
- Translate legacy workflows into scalable ServiceTitan processes and Guild standards
- Project manage onboarding timelines, deliverables, and go-live execution
- Travel onsite for 1–2 weeks during go-live to support launch and stabilization
- Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices
- Provide ongoing coaching to improve adoption, consistency, and operational performance
- Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvement
- Act as the primary escalation point for ServiceTitan-related questions, issues, and initiatives
- Identify opportunities to improve workflows, efficiency, and overall platform utilization
- Support rollout of new tools, processes, and operational initiatives across brands
- Expert-level knowledge of ServiceTitan
- Experience onboarding and supporting multi-location service businesses
- Strong training, facilitation, and coaching skills
- Proven project management and implementation experience
- Ability to manage multiple brands and priorities in a high-volume environment
- Strong communication, organization, and problem-solving skills
- Willingness to travel as needed for onsite onboarding and support
What Success Looks Like
- Smooth onboarding and successful go-live execution
- High ServiceTitan adoption and process consistency across brands
- Improved operational performance and KPI achievement
- Strong partner relationships and long-term engagement
- Continuous improvement mindset across all assigned locations
What we have to offer you!
- Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching
- Employee Discount
- Employee Referral
- You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
- Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles
Guild Garage Group is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Guild may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
*This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.
Other open roles at Guild Garage Group(6)
Guild Garage Group is a family of garage door brands, and we are actively looking to partner with owners of industry-leading companies. We invest in companies with strong management teams and cultures to create unmatched growth opportunities for them. We retain the employees and management teams of the companies we partner with, and provide them with the resources and processes they need to better serve their customers, employees, and communities.
Key team members
Todd Ertel
Michele Mussatto
Christopher Short
Eric Spence
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