Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.

We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What’s yours?

Position Overview

We are seeking a proactive and detail-oriented Accounts Receivable Officer to join our finance team. This role is responsible for managing end-to-end accounts receivable processes, supporting cash flow management, and working cross-functionally to resolve customer account and claim matters. This is a 12 Months - Fixed Term Contract.

The ideal candidate is a strong problem solver with excellent communication skills, who takes ownership of issues and drives them through to resolution, with a solid understanding of operational and goods flow processes within a manufacturing or FMCG environment.

Key Responsibilities

Accounts Receivable Management

Perform daily customer payment allocations accurately and in a timely manner
Monitor aged receivables and proactively follow up on overdue accounts
Work closely with customers and internal stakeholders to support collections
Assist with credit applications, including review and processing of customer credit requests
Build and maintain strong relationships with customers to facilitate effective collections
Negotiate and document payment plans where required
Partner with operations and sales teams to resolve payment delays

Claims Investigation & Resolution

Manage customer claims from end to end
Investigate root causes of claims, including pricing discrepancies, returns, and delivery issues
Collaborate with customer service, despatch, receiving teams, and operations managers to resolve claims
Ensure accurate and timely processing of credit notes once claims are validated

Month-End & Reporting

Prepare and distribute customer statements in a timely manner
Perform accounts receivable reconciliations and investigate variances
Support month-end close activities, including AR reporting and ageing analysis
Ensure all transactions are accurately recorded within reporting deadlines
Assist with audit requests and provide supporting documentation as required

Risk Management & Compliance

Support credit control processes and escalate high-risk accounts
Liaise with legal or external parties where required (e.g. liquidation or insolvency checks)
Maintain accurate documentation and audit trail for all transactions and decisions

Systems & Process

Work across multiple systems to manage AR processes and customer data
Quickly learn and adapt to new systems and processes
Identify process improvement opportunities and contribute to efficiency initiatives
All other duties as assigned
Proven experience in Accounts Receivable or similar finance role
Prior experience in a manufacturing or FMCG environment, with understanding of order-to-cash processes and goods flow (highly preferred)
Strong attention to detail with a high level of accuracy
Demonstrated ability to work efficiently with a strong sense of urgency and ability to meet deadlines
Proactive mindset with the ability to take ownership and drive outcomes
Strong problem-solving skills, with the ability to investigate and resolve issues independently
Excellent communication and interpersonal skills, with a strong customer service focus
Ability to manage multiple priorities in a fast-paced environment
Experience working cross-functionally with operations, customer service, and sales teams
Comfortable working with multiple systems; quick learner with strong adaptability

Preferred Qualifications

Diploma in Accounting, Finance, or related field
Experience in handling customer claims or disputes (highly regarded)
Exposure to ERP systems

Key Attributes for Success

Ownership and accountability
Sense of urgency and ability to meet deadlines
Initiative and proactiveness
Strong follow-through and attention to detail
Collaborative approach with internal and external stakeholders

What's in it for you

Career growth: Access to structured development opportunities to support your professional advancement.
Employee benefits: Enjoy generous staff discounts on our premium products.
Great culture: Be part of a supportive, collaborative team where your contribution makes an impact.

Please note, all offers presented to candidates are carefully crafted to ensure market competitiveness, equity, and reflect the individual candidate’s education, experience, skills and potential.

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Accounts Receivable Officer

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Job details

Hunter Douglas