Incident Responder (Tier 2)

BlackCloak is seeking a dynamic individual with experience in an infosec/cybersecurity analyst role to join our Security Operations Team. As a Senior Incident Responder, you will play a crucial role as an independent contributor and an integral part of the BlackCloak team, providing objective analysis to identify and solve problems for our clients. If you have a passion for cybersecurity and privacy and a strong desire to expand your knowledge in these areas, this position offers an excellent opportunity to further develop your cybersecurity career.

We are seeking a skilled and client-focused Senior Incident Responder to join our team. In this external, client-facing role, you will play a vital part in assisting with emergency onboardings and utilizing your security expertise to identify, detect, and promptly notify customers of security events occurring within their environment. If you excel at building connections with clients and have a strong understanding of security threats and attacks, coupled with extensive experience in technical security roles, we encourage you to apply.

• Interface with clients to remotely onboard them onto the BlackCloak platform

• Respond to client inquiries, alerts, incidents, and questions

• Triage cybersecurity alerts, assess the risk and deliver mitigation responses

• Run network vulnerability assessment scans of client infrastructure

• Communicate vulnerability and threat assessments to clients

• Participate in the Incident Response Program

• Be part of an on-call rotation and escalation team

• Provide post-onboarding support to clients through periodic touchpoints as needed in a timely and professional manner

• Participate in knowledge transfer sessions, product training and other strategic initiatives as needed

• Mentor and support Client Success and Security Team Members

• Maintain working knowledge of BlackCloak’s solutions, platform features and best practices

• This role requires occasional time on nights and weekends to address client incidents, emergency onboardings and issues

• 2-5 years of experience in an infosec/cybersecurity analyst role

• College degree in an Information Technology (IT/CS/CE) related discipline or equivalent experience

• Industry recognized information security certifications a plus:

  • CISSP

  • GIAC

  • OSCP

  • Security+

  • Penetration and vulnerability testing experience

  • Windows and macOS forensic investigation and vulnerability management experience

  • Technical knowledge of operating systems such as Windows, macOS, iOS, Android, Linux

  • Operate independently and efficiently to manage multiple tasks and priorities simultaneously and successfully

  • Strong communication skills and ability to interface with clients