Intake Coordinator - Brooklyn, NY

Location: Brooklyn, NY (Full-time, In-person)
Salary: $25.00 to $30.00

Overview:

LBAPS is seeking a highly organized, professional, and personable Intake Coordinator to support client onboarding, scheduling, family communication, and day-to-day administrative operations in a fast-paced ABA environment. The ideal candidate is detail-oriented, compassionate, and able to manage multiple responsibilities while ensuring families receive a smooth and welcoming experience throughout the intake process.

Responsibilities:

Client Intake & Coordination:

• Answer incoming calls and assist families through the intake process
• Schedule evaluations, consultations, and intake appointments
• Guide parents through onboarding and required documentation
• Maintain accurate client records and follow up on pending items
• Coordinate communication between families, providers, and internal teams

Client Relations:

• Provide professional and compassionate support to families
• Respond to questions and concerns in a timely manner
• Build and maintain positive relationships with clients and staff
• Ensure a smooth and welcoming experience for families throughout the onboarding process

Administrative Support:

• Maintain organized records and documentation
• Assist with general office and administrative tasks
• Help ensure compliance with company procedures and requirements
• Support internal coordination and daily operations as needed

Qualifications:

• Strong communication and interpersonal skills
• Excellent organization and multitasking abilities
• Professional phone and email communication
• Ability to work in a fast-paced environment
• Strong attention to detail and follow-through
• Experience in customer service, intake coordination, administration, or healthcare preferred
• Proficiency in Google Workspace and basic computer systems preferred

Preferred Qualities:

• Friendly and professional demeanor
• Strong problem-solving skills
• Ability to take initiative and work independently
• Comfortable working with families and sensitive information
• Team-oriented with a positive attitude