Drain Technician
Pay: $21 - $25/hr plus lucrative incentives!
At My Plumber Plus, we're not just in the business of plumbing, HVAC, and electric - we're in the business of transforming the quality of life within our customers homes. Every day, we have the privilege of stepping into our customers' homes and making a difference. Whether it's fixing a stubborn drain issue or restoring comfort to a family in need, we're driven by a passion for service and a commitment to excellence.
We are seeking a motivated and skilled Drain Technician to join our team in Manassas, VA. As a Drain Technician at My Plumber Plus, you will play a crucial role in providing high-quality drain cleaning services while delivering exceptional customer experiences. Your primary responsibility will be to diagnosing drain issues and recommending appropriate solutions.
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In exchange for your commitment, we provide:
- Affordable, high-quality health, dental & vision insurance
- 401(k) w/ company match
- Paid vacation, sick and personal days
- On-going growth opportunities throughout our Sila Services Family of Companies
- Parental Leave
- Short term disability, long term disability, and company paid life insurance
- Paid training/ongoing education
- Company vehicle, gas card, and tablet
Responsibilities
- Complete all drain cleaning, jetting, and cable work related to in-home, service calls.
- Provide Camera service for mainline stoppages
- Describe diagnosed problems to customers and provides solutions
- Engage with customers in a professional and courteous manner, effectively communicating drain issues and recommended solutions to generate sales opportunities by explaining the features and benefits of each solution.
- Obtain agreement for services before performing work
- Identify opportunities to upsell additional services or products to customers, maximizing revenue potential.
- Strive to exceed customer expectations by delivering exceptional service experiences and resolving any customer concerns or issues promptly.
- Maintain truck inventory of parts and restock truck to minimum stock levels
- Be able to remove and reset a toilet and a p-trap
- Operate equipment in a safe manner
- Wear all applicable Personal Protective Equipment (PPE)
- Communicate professionally and respectfully with customers, office staff, and co-workers
- Participation in required staff meetings and training
Requirements
- 2 or more years of sewer and drain cleaning, replacement, and sales experience
- Experience operating a sewer camera
- Service Titan experience a plus!
- Working knowledge of septic systems, sewer and drain systems, and underground piping
- Repairing underground drains and sewers using conventional excavation methods or experience using trenchless pipe replacement equipment would be a plus
- Personable and professional
- High integrity and strong communication skills
With market-leading HVAC, Plumbing and Electrical service brands, the 3,000+ team members of Sila Services set the industry’s gold standard for an employee-first culture, great work environments, exceptional career growth opportunities and a collaborative environment of teamwork and results-driven excellence. Backed by Goldman Sachs, Sila Services’ distinctive strategy focuses on exceptional talent development, commercial excellence, technology innovation, and delivering WOW results to every team member and customer. While we are one of the largest companies in our industry, our goal is not to be the biggest, but rather to be the best. The best place for top talent. The best place for customer satisfaction. The best place for a strong, positive, people-focused culture. The best place for continuous growth of the business and our people.
Key team members
Eugene Malinowski
Kyle Johnson
Rachael Walls, CPA
Michael Rafferty
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