6-month fixed term contract Customer Service Specialist English / Dutch (M/F)

I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.

To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew.

Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day. 

To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.

Care to imagine what comes next with us? We can't wait to hear from you!

We are seeking the talents of a Customer Service Specialist (M/F) for a 6-month fixed-term contract (39 hours/week) to contribute to the next chapter of Sézane’s journey. The position is based in Paris 7ème, with 2 days/week in remote. 

Your missions will be the following:

• Respond to customer inquiries across various channels (email, WhatsApp);
• Adopt a proactive approach toward our customers, with a strong focus on service excellence;
• Proactively suggest initiatives to improve the overall customer experience;
• Handle complaints and resolve disputes;

• Provide high-quality product information (features, availability, etc.) or any other useful details, communicate clearly on procedures (purchases, returns, exchanges) and ensure proper follow-up.
  

Please note: This position includes working on Saturdays.

Requirements

• You are perfectly bilingual in English and Dutch
• You love writing and have impeccable spelling and grammar skills.
• You are agile and capable of handling a high volume of requests with rigor and empathy.
• An excellent command of Dutch is required (for daily use).
• We warmly welcome positive, patient, rigorous, and organized individuals who are capable of working in a team and meeting daily goals with a positive attitude.